Used Interflora in Bicester for Valentine's Day. Ordered 12 Roses . Paid extra for a vase, balloon and chocolate's. Received 7 roses and no vase. I e-mailed them 3 times and have yet to receive an answer. Called and was told the flowers were accepted at the door. Guess when you are trying to surprise your wife, with Interflora, you should give up the surprise part, let her know exactly what's coming so she can expect to turn down the flowers at the door. This was my first and last time using Interflora. I'd rather use a company who charges more but knows how to treat customers and get orders correct.