I ordered flowers, champagne and chocolate for my mum for Mother's Day (£75). I was told it would be delivered the day before Mother's Day. I was sent a misleading email on the day of planned delivery by Interflora saying it was on its way. By 7pm nothing....This was repeated on the phone when someone on their customer service line finally took my call. I sent an email complaint. The response?? They just turned around and said they were not going to deliver but would refund my money, leaving me no time to get anything sorted for my mum! I'm disgusted. I would advise everyone to avoid Interflora. They seem to me to just get by on being the biggest and being able to act independently of customers' concerns. They seem a lot better at taking the money from your card than they are at actually delivering on their promises.