Placed an international order for friend who had been bereaved. Flowers were to be delivered 29 April canadian time. On 1 May it was clear that they still hadnt been delivered and i phoned interflora, got standard assurance, and advised they wld contact me to confirm everything in order- that didnt happen. Phoned again on 4 May, was told that they wld check it out and get back to me - that didnt happen. Phoned again on 5 May, told they would check it out and get back to me - yup, you guessed it - that didnt happen. Sent email on 6 May, and finally got a condescending call to say order had been delivered on time and signed for - what nonsense. They clearly hadnt bothered to even check it out. Only because i persisted did they finally call me on 8 May to say order had never even been processed in first place. Appalling ! Service and after sales are useless. But still I need to say thank you to the unhelpful Interflora, because of your dreadful service, i called a florist in canada the old fashioned way, and within two hours my friend received a really nice bouquet and at half the price ! Thats what i will be doing in future.