I ordered flowers to be delivered to my aunt in Lithuania for her 80th birthday, but they never were delivered. As Paypal sent e-check as a payment, it took time for payment to be cleared, but Interflora did not contact me to try to sort this out. Also, webside would not advise to place orders at least week before delivery (to give enough time for payments to be cleared). After sending few e-mails to Interflora I managed to get a refund, but this was the first time I was so dissapointed with a service. Avoid this company.
Well, they said what they were going to deliver, when they were going to deliver it and all the finer details, like hand tied and by a certain time. It was really easy to order and they did exactly what they said they were going to do, and you've never seen anyone more excited, delighted, and overwhelmed with tears of happiness and joy than my friend was that day. I chose the bouquet of the month, because it looked so beautiful, but not tacky in any way - very elegant, much better than supermarket flowers- they looked much more expensive than they were, From now on, I won't be risking my flowers in the supermarket trolley or on the parcel shelf of my car - I will be getting them sent direct by interflora.
ordered flowers from a wide range of displays and prices, was very easy to place an order and was kept informed at every stage of the delivery. couldnt ask for more.
I have used Interflora for over 25 years, and they have never, EVER, failed to deliver quality products on time.
I think that the only company that comes close to them in this respect is Amazon, and they probably stole their operating model from Interflora in the first place!
Keep up the good work...I will certainly never use anybody else for this service.
PS: I don't know who supplies your Orchids, but my wife and I have at least two or three specimens that are at least 8 years old, and they just keep on flowering!!
Quinton J Smith
We ordered some flowers for a sick colleague to cheer her up. We spend £40 on flowers+delivery but when I later visited her and actually saw the flowers, I felt really ripped off. They were no different to a bunch that I'd get from a supermarket for £5 or £10 - certainly NOT worth £40.00 and certainly NOT anywhere near as big as their example picture online.
Sort it out Interflora, before someone takes you to Trading Standards.
Did not receive what I ordered. Complained online twice but received no response from Interflora.
I bought a planter for my mother's birthday and she.is in her 80's. She recently had a bad experience as the block of flat she lives in was set on fire by person unknown. I expected.it to be delivered properly so imagine by surprise to hear it was left outside her front door- there was no card put through the door and it could be seen clearly from the road for anyone to pick.up. As it was her neighbour spotted them, picked.them and kept them safe. In fact because they was no card.my mother didn't know about them until her neighbour brought them around. I rang to ask what happened and the gentleman just said.what can we do- not good enough i'm afraid. Unhappy customer:(
I bought these flowers for my Nan as she's had serious heart problems and I wanted to brighten her day. I chose them as she loves purple and, in the pictures, they seemed to be 50/50 white/purple.
In reality they were 90/10 white/purple which was a tad disappointing however she said they smelt wonderful and were good quality so I guess that's the main thing!
I ordered an autumn globe for my mum which was delivered damaged. I called customer services who were great. They apologized for the damaged delivery and sent out from a local store a bouquet to arrive the same day for the same value. My mum called and was so impressed with the replacement. She said there were flowers in the bouquet she had never seen before. The damaged box really was not the fault of interflora but the way they handled the situation was brilliant. I will definitely be ordering again from them. They also included a 10% discount on future orders which I will be using next time. Thank you interflora for handling my complaint so brilliantly - all turned good in the end.
I used the same day delivery and the flowers arrived in less than 2hrs. They were so beautiful, and an exact match tithe picture on the Internet. Lots of flowers were sent the same day to my Mom, but only mine were from Interflora, and they are the only ones still alive and looking lovely 9days later!!
bouquet sent to friend who ad just had a baby. She was at hospital with her ill baby & flowers were just left on doorstep, she lives in a terraced house with no garden, anyone passing could have just remove them. Luckily a lady who lives further up the road saw them as she was passing & took them home with her & delivered them safely herself. I expect better than this for the amount of money I paid
Many of the flowers that arrived were dead. Some of the packaging was in a dreadful state. Thrown about my the courier?
To Interfloras credit, they did provide a free of charge replacement, but I had to work hard for it be provided 'same day'. The local florist who provided the second set was horrified at the state of the original set when shown them.
The lady that the flowers were for has been through an awful lot recently. Recieving dead flowers really didn't help. I won;t use interflora again.
Flowers arrived and were gratefully received but I was under the impression that I would be informed when the flowers arrived which didn't happen (I did get an email saying they were in transit but that was it). Would have been nice to know exactly when the flowers arrived so I could have given the recipient a call afterwards.
I placed an order, needed to change the delivery times and the order was accidentally cancelled. Mistakes happen, I get this. Lady on the phone offered me a refund on the delivery charge, a service that was not provided, and arranged a delivery with a very quick turn around time, this was genuinely impressive and saved a lot of stress and heartache, thankyou. However the order was then incomplete so I had to again contact customer services for a refund on the missing part of the order, extreme dissapointment, but I attribute this to the rush of getting a swift delivery organised and still think it was a good recovery.
However, I send an email to "Nigel" from customer services, whose name is on the email sent to me hoping I had recieved a good experience, ONE WEEK LATER, I recieve another email asking me to review them, well if you want me to give you a review a week to the day after emailing you with a bad review and recieving no response then you are mad. It will obviously not be a great one, will it Nigel?
So this is my review, if you bother to read this on, who knows?
Much love, Ryan Holyoake.
If I had to write any review, it's less about the actual flowers which were lovely and more about the online ordering interface, which is far higher than many online suppliers. As a brand strategist and digital marketing consultant, I found the way Interflora communicated via well designed and compact email was highly efficient. Most impressive!! Many other online retailers could learn a lot here!
The seasonal Interflora bouquet that arrived for my parents recently was beyond my, or their expectations. It was made up of vibrant autumnal colours and the selection of flowers and foliage in the bouquet was simply stunning.......really, it was just beautiful and my mum was fascinated with the array of leaves and foliage that had been used along with the flowers.......I really recommend them for top quality flowers by post, it was just a little different from the usual run-of-the-mill online postal bouquets too!
I was recently sent a gorgeous sunflower bouquet by a friend as a thank you for something I had done for her. The flowers were absolutely stunning, so bright and colourful and smelled divine. There was a real mix of foliage and flowers and the arrangement lasted for nearly two weeks. I loved the fact that it came in an aqua pack so was easy for me to put on display straight away and then transfer into my own vases and spread around the house.
I seem to spend most of March in a bubble, oblivious to the onslaught of Mother's Day related advertising, and so in 2012 (for the 6th year running) I forgot until the actual day.
I logged onto Interflora that morning and managed to send a beautiful bouquet of flowers to my Mum on the same day.
Thank you Interflora for saving my ears from the nagging that would have otherwise ensued!
I've ordered a number of different bouquets from Interflora over recent months to cater for a number of occasions and each time I've had great feedback on the quality of the flowers. Delivery has always been exactly when asked for, even when I've asked for a change to be made and so I've been very happy overall with the level of service.
I'll certainly be continuing to use them moving forward.
I used Interflora for the first time for fathers day - after another gift did not arrive. I cannot fault the service i received. Ordering very late on a Friday evening i was so relieved to find out that i would be able to get a gift delivered and that the range was expansive enough to ensure i could find something for my Dad.
I ordered two bottles of wine and they were delivered promptly and i can feedback that the quality was great which sometimes is not always the case.
I would definitely use again!
I used the international site of Interflora whose customer service is based in Estonia. I would have avoided the company if I came across these reviews before. I can sign under each word of any negative review here.
1. Flowers they send are not even close to what they display on their web site. Neither their quality nor their quantity compares to the photo on the site. Out of three options (small, medium and large), I chose the medium option that had a minimum of ten big yellow gerberas, dozens of small yellow gerberas and about 10 blue irises. Delivered was a bunch of flowers consisting of 5 big gerberas of different colors and 5 irises wrapped in a cheap tissue!! I was really embarrassed when my mom send me the picture of "my bouquet" surrounded by other flowers she received on her birthday.
2. When I tried to solve the issue with the customer service, they first replied to me that flowers were arranged according to the price, and that the florists had to replace flowers but did their best to please me. I asked them twice to send the right bouquet again or refund me the money, but didn't receive any replies. To my third email, they answered that the bouquet had gerberas and irises "as requested". All my following attempts to find a solution were in vain....
All I can say is that I can't imagine me using their services ever again.
I'm British, my family live in England but I live in the States. I wanted to do something special for my Mum's birthday because I couldn't be there and I figured Interflora would be a safe bet...WRONG! When she got them some of the flowers were dead, some had literally grown fur and mould, she had to through them straight out because they smelt so bad being that they were rotting! Needless to say she was disappointed and I was gutted. Never using Interflora again!
Used them twice - first time the flowers on the Valentine's day for my wife simply did not get delivered and they tried to lie to me that the person was not there to take the delivery which is simply not true as my wife was at the delivery address all the time during the day. Needless to say that this is very disappointing.
Second situation - ordered flowers for the birthday and the order said that it should be delivered 9am to 6pm while when I called to check the delivery status the operator started telling me about some 'fine print' when I order that it is actually 9am to 7pm. Given this, I asked if it is possible to change to delivery address during the day and was told that there is no way to reach the driver of the van - which i can hardly believe. Quite ridiculous.
This is the company that states that they want to deliver the best customer service and 'we pride ourselves on being the most personable too' on the web-site. Very frustrating experience.
I would recommend to avoid using this company
The delivery was terrible , I paid for next day delivery but my nicece never recived them they said I that they left them in the porch. The porch is an open porch near to the main path so if they did deliverer the flowers anyone could of stolen them.On the postive side they did redeliver some new flowers but a few days later and I still paid for next day delivery. The flowers were beauiful.
I (tried) to send flowers to my wife for our anniversary and paid a fortune for an early delivery. It didn't happen. Still waiting for their answer on my complaint. The most ridiculous thing is that they invited me to compile this review without even checking if there was something wrong. Absolutely useless - They have lost a customer doing business with them for 15y+
Never will I use this company again ! I ordered a bouquet of flowers for my wifes birthday and was so excited when she bought them home from work ! When I clapped eyes on them I thought they'd been in a car crash ! Honestly , it looked like they had been arranged in the dark ! The roses were in a state of shock !! I paid £40 for the bouquet which I never expected to have to re-arrange myself to make them look at least presentable.
I paid £5 for the vase which was actually better than the flowers , I was really embarrassed that I'd bought something that shoddy for my wifes birthday . I ordered them well in advance so it wasn't like it was a last minute request from me and they had to russsle something up .
I actually thought they had sent me the wrong bouquet as they looked nothing like the pictures !!!!
I think I'll be using a local florists from now on and get that personal touch !!!!
Brought te flowers for my girlfriends birthday. The card was ment to say love from ross. Instead said 'rose' my ex wife's name. Which caused me a fair bit of bother.
On seeing the flowers, they didn't resemble what I ordered online. They were ment to be in a large green summer basket. They were put in a little bag.
I got in contact with them to complain, and was told tey would get someone to contact me about the issue. 2 weeks, and I'm still waiting.
The last time I'll use them.
Wish I'd read the reviews before I ordered. I spent £40 on a very last minute delivery for my friends 50th. She had several other bunches delivered which put this "effort" to shame. I was embarrassed by the lack of flowers, the way the collar overshadowed the flowers and the disgusting quality. thank the lord for the balloon I ordered to come with the "display". NEVER AGAIN
i wish i had read reviews before ordering from Interflora, the flowers on the website did look beautiful and you assume this is what you will get, however this is completely wrong, the flowers that arrived lacked in quantity and quality to what is shown on the internet, infact expect that what you see on the internet will be 3 times smaller when delivered. I was very dissapointed i could have got 5 times the amount of flowers from any supermarket for the same price and bigger, blooming and more beautiful, i will never use Interflora again, disgraceful.
Order was placed before 3pm on Saturday and delivered within an hour. Flowers appeared to be good quality, vase and gift package was included as advertised on the website.
Overall a great service which made the day for my Mother who we were not able to visit but had just come out of Hospital.
My purchase did not arrive at it's destination until 8PM despite Interflora sending me an email at 8AM to say it had been delivered!?! When I realised that it actually hadn't been delivered at 8AM I phoned customer services at 7.30PM and was told that if it got too late it would be taken back to source and delivered the next day.......What's that all about????? It spoilt the day for me. Very disappointed!!! No wonder they haven't got very good ratings!
In their favour though, they did give me a refund! Must be costing them a fortune........
Only use if I cannot buy from a shop and deliver as I feel the quality is inferior. Although Interflora really is only the middle man the quality depends on where the sprays are made up.
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