We are hiring!

Reply from Interflora

[DATE]

[REPLY]

Interflora reviews

Interflora Logo
Low
3.4 out of 10

487 Trustpilot review(s)
Most recent review
Review company
  • Reviews (487)
Interflora

Flowers not delivered

I ordered flowers to be delivered to my aunt in Lithuania for her 80th birthday, but they never were delivered. As Paypal sent e-check as a payment, it took time for payment to be cleared, but Interflora did not contact me to try to sort this out. Also, webside would not advise to place orders at least week before delivery (to give enough time for payments to be cleared). After sending few e-mails to Interflora I managed to get a refund, but this was the first time I was so dissapointed with a service. Avoid this company.

Comment (?) Find useful Reply as company Report
Interflora

An amazing gift, truly valued by the recipient

Well, they said what they were going to deliver, when they were going to deliver it and all the finer details, like hand tied and by a certain time. It was really easy to order and they did exactly what they said they were going to do, and you've never seen anyone more excited, delighted, and overwhelmed with tears of happiness and joy than my friend was that day. I chose the bouquet of the month, because it looked so beautiful, but not tacky in any way - very elegant, much better than supermarket flowers- they looked much more expensive than they were, From now on, I won't be risking my flowers in the supermarket trolley or on the parcel shelf of my car - I will be getting them sent direct by interflora.

Comment (?) Find useful Reply as company Report
Interflora

reliable service , best quality flowers that never fail to please.

ordered flowers from a wide range of displays and prices, was very easy to place an order and was kept informed at every stage of the delivery. couldnt ask for more.

Comment (?) Find useful Reply as company Report
Interflora

Delivered on time and very satisfied!

I ordered some flowers online to be delivered to a very special lady to be delivered the same day. She was very pleased with them and it did the trick ;-). Thank you interflora will certainly use you again.

Comment (?) Find useful Reply as company Report
Interflora

Why can't all companies be as efficient as Interflora?

I have used Interflora for over 25 years, and they have never, EVER, failed to deliver quality products on time.

I think that the only company that comes close to them in this respect is Amazon, and they probably stole their operating model from Interflora in the first place!

Keep up the good work...I will certainly never use anybody else for this service.


PS: I don't know who supplies your Orchids, but my wife and I have at least two or three specimens that are at least 8 years old, and they just keep on flowering!!


Quinton J Smith

Comment (?) Find useful Reply as company Report
Interflora

Half the size for triple the money!

We ordered some flowers for a sick colleague to cheer her up. We spend £40 on flowers+delivery but when I later visited her and actually saw the flowers, I felt really ripped off. They were no different to a bunch that I'd get from a supermarket for £5 or £10 - certainly NOT worth £40.00 and certainly NOT anywhere near as big as their example picture online.

Sort it out Interflora, before someone takes you to Trading Standards.

Comment (?) Find useful Reply as company Report
Interflora

Highly dissatisfied with service, complained twice onlione but received no response whatever!

Did not receive what I ordered. Complained online twice but received no response from Interflora.

Comment (?) Find useful Reply as company Report
Interflora

unhappy customer!

I bought a planter for my mother's birthday and she.is in her 80's. She recently had a bad experience as the block of flat she lives in was set on fire by person unknown. I expected.it to be delivered properly so imagine by surprise to hear it was left outside her front door- there was no card put through the door and it could be seen clearly from the road for anyone to pick.up. As it was her neighbour spotted them, picked.them and kept them safe. In fact because they was no card.my mother didn't know about them until her neighbour brought them around. I rang to ask what happened and the gentleman just said.what can we do- not good enough i'm afraid. Unhappy customer:(

Comment (?) Find useful Reply as company Report
Interflora

Lovely flowers, nice scent but not quite as purple as hoped.

I bought these flowers for my Nan as she's had serious heart problems and I wanted to brighten her day. I chose them as she loves purple and, in the pictures, they seemed to be 50/50 white/purple.

In reality they were 90/10 white/purple which was a tad disappointing however she said they smelt wonderful and were good quality so I guess that's the main thing!

Comment (?) Find useful Reply as company Report
Interflora

Customer service was amazing!

I ordered an autumn globe for my mum which was delivered damaged. I called customer services who were great. They apologized for the damaged delivery and sent out from a local store a bouquet to arrive the same day for the same value. My mum called and was so impressed with the replacement. She said there were flowers in the bouquet she had never seen before. The damaged box really was not the fault of interflora but the way they handled the situation was brilliant. I will definitely be ordering again from them. They also included a 10% discount on future orders which I will be using next time. Thank you interflora for handling my complaint so brilliantly - all turned good in the end.

Comment (?) Find useful Reply as company Report
Interflora

Beautiful and long lasting.

I used the same day delivery and the flowers arrived in less than 2hrs. They were so beautiful, and an exact match tithe picture on the Internet. Lots of flowers were sent the same day to my Mom, but only mine were from Interflora, and they are the only ones still alive and looking lovely 9days later!!
Highly recommended!!

Comment (?) Find useful Reply as company Report
Interflora

Bad service

bouquet sent to friend who ad just had a baby. She was at hospital with her ill baby & flowers were just left on doorstep, she lives in a terraced house with no garden, anyone passing could have just remove them. Luckily a lady who lives further up the road saw them as she was passing & took them home with her & delivered them safely herself. I expect better than this for the amount of money I paid

Comment (?) Find useful Reply as company Report
Interflora

dead flowers, poorly packaged.

Many of the flowers that arrived were dead. Some of the packaging was in a dreadful state. Thrown about my the courier?

To Interfloras credit, they did provide a free of charge replacement, but I had to work hard for it be provided 'same day'. The local florist who provided the second set was horrified at the state of the original set when shown them.

The lady that the flowers were for has been through an awful lot recently. Recieving dead flowers really didn't help. I won;t use interflora again.

Comment (?) Find useful Reply as company Report
Interflora

Good but lacked communication

Flowers arrived and were gratefully received but I was under the impression that I would be informed when the flowers arrived which didn't happen (I did get an email saying they were in transit but that was it). Would have been nice to know exactly when the flowers arrived so I could have given the recipient a call afterwards.

Comment (?) Find useful Reply as company Report
Interflora

Mixed Feelings - Loveley Flowers, Girl on the phone was great, Overall service - REALLY POOR

I placed an order, needed to change the delivery times and the order was accidentally cancelled. Mistakes happen, I get this. Lady on the phone offered me a refund on the delivery charge, a service that was not provided, and arranged a delivery with a very quick turn around time, this was genuinely impressive and saved a lot of stress and heartache, thankyou. However the order was then incomplete so I had to again contact customer services for a refund on the missing part of the order, extreme dissapointment, but I attribute this to the rush of getting a swift delivery organised and still think it was a good recovery.

However, I send an email to "Nigel" from customer services, whose name is on the email sent to me hoping I had recieved a good experience, ONE WEEK LATER, I recieve another email asking me to review them, well if you want me to give you a review a week to the day after emailing you with a bad review and recieving no response then you are mad. It will obviously not be a great one, will it Nigel?

So this is my review, if you bother to read this on, who knows?

Much love, Ryan Holyoake.

Comment (?) Find useful Reply as company Report
Interflora

Communication just perfect

If I had to write any review, it's less about the actual flowers which were lovely and more about the online ordering interface, which is far higher than many online suppliers. As a brand strategist and digital marketing consultant, I found the way Interflora communicated via well designed and compact email was highly efficient. Most impressive!! Many other online retailers could learn a lot here!

Comment (?) Find useful Reply as company Report
Interflora

A Beautiful seasonal bouquet that brought autumn into the home!

The seasonal Interflora bouquet that arrived for my parents recently was beyond my, or their expectations. It was made up of vibrant autumnal colours and the selection of flowers and foliage in the bouquet was simply stunning.......really, it was just beautiful and my mum was fascinated with the array of leaves and foliage that had been used along with the flowers.......I really recommend them for top quality flowers by post, it was just a little different from the usual run-of-the-mill online postal bouquets too!

Comment (?) Find useful Reply as company Report
Interflora

Beautiful Colourful Bouquet that Lasted Ages

I was recently sent a gorgeous sunflower bouquet by a friend as a thank you for something I had done for her. The flowers were absolutely stunning, so bright and colourful and smelled divine. There was a real mix of foliage and flowers and the arrangement lasted for nearly two weeks. I loved the fact that it came in an aqua pack so was easy for me to put on display straight away and then transfer into my own vases and spread around the house.

Comment (?) Find useful Reply as company Report
Interflora

Fantastic Service!!

I used Interflora to send flowers to my mum on her birthday and used the same day delivery service which was fantastic.

Comment (?) Find useful Reply as company Report
Interflora

A Great Mother's Day ; Just a Few Clicks Away!

I seem to spend most of March in a bubble, oblivious to the onslaught of Mother's Day related advertising, and so in 2012 (for the 6th year running) I forgot until the actual day.

I logged onto Interflora that morning and managed to send a beautiful bouquet of flowers to my Mum on the same day.

Thank you Interflora for saving my ears from the nagging that would have otherwise ensued!

Comment (?) Find useful Reply as company Report
Interflora

Best of a bunch!

Interflora are easily the best in this marketplace. Always a great selection and it's easy for me to just log back in and order for my girlfriend or mum!

Comment (?) Find useful Reply as company Report
Interflora

Extremely Satisfied with Quality of Flowers (and Service)

I've ordered a number of different bouquets from Interflora over recent months to cater for a number of occasions and each time I've had great feedback on the quality of the flowers. Delivery has always been exactly when asked for, even when I've asked for a change to be made and so I've been very happy overall with the level of service.

I'll certainly be continuing to use them moving forward.

Comment (?) Find useful Reply as company Report
Interflora

Great for making sure i don't miss those special occassion's!

I used Interflora for the first time for fathers day - after another gift did not arrive. I cannot fault the service i received. Ordering very late on a Friday evening i was so relieved to find out that i would be able to get a gift delivered and that the range was expansive enough to ensure i could find something for my Dad.

I ordered two bottles of wine and they were delivered promptly and i can feedback that the quality was great which sometimes is not always the case.

I would definitely use again!

Comment (?) Find useful Reply as company Report
Interflora

Very good service and lovely flowers

Thanks for delivering on time. My wife was very pleased with the Roses. Communication was good as well. Very happy with the service you provided I will use you again.

Comment (?) Find useful Reply as company Report
Interflora

Awful customer service, poor quality products

I used the international site of Interflora whose customer service is based in Estonia. I would have avoided the company if I came across these reviews before. I can sign under each word of any negative review here.
1. Flowers they send are not even close to what they display on their web site. Neither their quality nor their quantity compares to the photo on the site. Out of three options (small, medium and large), I chose the medium option that had a minimum of ten big yellow gerberas, dozens of small yellow gerberas and about 10 blue irises. Delivered was a bunch of flowers consisting of 5 big gerberas of different colors and 5 irises wrapped in a cheap tissue!! I was really embarrassed when my mom send me the picture of "my bouquet" surrounded by other flowers she received on her birthday.
2. When I tried to solve the issue with the customer service, they first replied to me that flowers were arranged according to the price, and that the florists had to replace flowers but did their best to please me. I asked them twice to send the right bouquet again or refund me the money, but didn't receive any replies. To my third email, they answered that the bouquet had gerberas and irises "as requested". All my following attempts to find a solution were in vain....

All I can say is that I can't imagine me using their services ever again.

Comment (?) Find useful Reply as company Report
Interflora

So disappointed

I'm British, my family live in England but I live in the States. I wanted to do something special for my Mum's birthday because I couldn't be there and I figured Interflora would be a safe bet...WRONG! When she got them some of the flowers were dead, some had literally grown fur and mould, she had to through them straight out because they smelt so bad being that they were rotting! Needless to say she was disappointed and I was gutted. Never using Interflora again!

Comment (?) Find useful Reply as company Report
Interflora

Waste of money!!

Terrible display of flowers. Not as shown on website. flowers were not fresh. A total embarrasment. Would not use interflora again. Complete waste of time an money.

Comment (?) Find useful Reply as company Report
Interflora

Not cheap but very safe, sure and professional

Flower looking like the picture, dimensions and time it's generally respect. I ship almost all over the world and every time work.

So I'm happy :)

Comment (?) Find useful Reply as company Report
Interflora

completely useless: waste of money, lies

Used them twice - first time the flowers on the Valentine's day for my wife simply did not get delivered and they tried to lie to me that the person was not there to take the delivery which is simply not true as my wife was at the delivery address all the time during the day. Needless to say that this is very disappointing.

Second situation - ordered flowers for the birthday and the order said that it should be delivered 9am to 6pm while when I called to check the delivery status the operator started telling me about some 'fine print' when I order that it is actually 9am to 7pm. Given this, I asked if it is possible to change to delivery address during the day and was told that there is no way to reach the driver of the van - which i can hardly believe. Quite ridiculous.

This is the company that states that they want to deliver the best customer service and 'we pride ourselves on being the most personable too' on the web-site. Very frustrating experience.


I would recommend to avoid using this company


Alex

Comment (?) Find useful Reply as company Report
Interflora

The good bad and the beauiful

The delivery was terrible , I paid for next day delivery but my nicece never recived them they said I that they left them in the porch. The porch is an open porch near to the main path so if they did deliverer the flowers anyone could of stolen them.On the postive side they did redeliver some new flowers but a few days later and I still paid for next day delivery. The flowers were beauiful.

Comment (?) Find useful Reply as company Report
Interflora

Avoid at all costs!

I (tried) to send flowers to my wife for our anniversary and paid a fortune for an early delivery. It didn't happen. Still waiting for their answer on my complaint. The most ridiculous thing is that they invited me to compile this review without even checking if there was something wrong. Absolutely useless - They have lost a customer doing business with them for 15y+

Comment (?) Find useful Reply as company Report
Interflora

Not Bad

The company isn't bad but they could do better, the service was too slow and the flowers for my Gran who passed away arrive too late!

Comment (?) Find useful Reply as company Report
Interflora

Embarrassed !!!!!!

Never will I use this company again ! I ordered a bouquet of flowers for my wifes birthday and was so excited when she bought them home from work ! When I clapped eyes on them I thought they'd been in a car crash ! Honestly , it looked like they had been arranged in the dark ! The roses were in a state of shock !! I paid £40 for the bouquet which I never expected to have to re-arrange myself to make them look at least presentable.
I paid £5 for the vase which was actually better than the flowers , I was really embarrassed that I'd bought something that shoddy for my wifes birthday . I ordered them well in advance so it wasn't like it was a last minute request from me and they had to russsle something up .
I actually thought they had sent me the wrong bouquet as they looked nothing like the pictures !!!!
I think I'll be using a local florists from now on and get that personal touch !!!!

Comment (?) Find useful Reply as company Report
Interflora

Done more harm than good

Brought te flowers for my girlfriends birthday. The card was ment to say love from ross. Instead said 'rose' my ex wife's name. Which caused me a fair bit of bother.
On seeing the flowers, they didn't resemble what I ordered online. They were ment to be in a large green summer basket. They were put in a little bag.
I got in contact with them to complain, and was told tey would get someone to contact me about the issue. 2 weeks, and I'm still waiting.

The last time I'll use them.

Comment (?) Find useful Reply as company Report
Interflora

good quality bad prices

way over priced for international orders, recommend using a local florist in the country you are sending to

Comment (?) Find useful Reply as company Report
Interflora

AWFUL

Wish I'd read the reviews before I ordered. I spent £40 on a very last minute delivery for my friends 50th. She had several other bunches delivered which put this "effort" to shame. I was embarrassed by the lack of flowers, the way the collar overshadowed the flowers and the disgusting quality. thank the lord for the balloon I ordered to come with the "display". NEVER AGAIN

Comment (?) Find useful Reply as company Report
Interflora

very poor, internet pictures very deceiving

i wish i had read reviews before ordering from Interflora, the flowers on the website did look beautiful and you assume this is what you will get, however this is completely wrong, the flowers that arrived lacked in quantity and quality to what is shown on the internet, infact expect that what you see on the internet will be 3 times smaller when delivered. I was very dissapointed i could have got 5 times the amount of flowers from any supermarket for the same price and bigger, blooming and more beautiful, i will never use Interflora again, disgraceful.

Comment (?) Find useful Reply as company Report
Interflora

Great looking flowers delivered within an hour of order

Order was placed before 3pm on Saturday and delivered within an hour. Flowers appeared to be good quality, vase and gift package was included as advertised on the website.
Overall a great service which made the day for my Mother who we were not able to visit but had just come out of Hospital.

Comment (?) Find useful Reply as company Report
Interflora

Carole Weedon

My purchase did not arrive at it's destination until 8PM despite Interflora sending me an email at 8AM to say it had been delivered!?! When I realised that it actually hadn't been delivered at 8AM I phoned customer services at 7.30PM and was told that if it got too late it would be taken back to source and delivered the next day.......What's that all about????? It spoilt the day for me. Very disappointed!!! No wonder they haven't got very good ratings!
In their favour though, they did give me a refund! Must be costing them a fortune........

Comment (?) Find useful Reply as company Report
Interflora

It's nice to receive flowers through the post. Quality OK.

Only use if I cannot buy from a shop and deliver as I feel the quality is inferior. Although Interflora really is only the middle man the quality depends on where the sprays are made up.

Comment (?) Find useful Reply as company Report

To reply as a company, please sign up here.

Is Interflora your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, responding to your reviews is absolutely free. Learn more

Claim this company

Rating distribution

Interflora Details

About this company

Visit Interflora

Category

Interflora is ranked 22 out of 23 in the category

We're dead serious about trust

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we do our utmost to root out fake reviews. Find out more.

If you experience fake reviews being posted on your company profile, we want to hear about it. Please contact us here.

Interflora is no. 22 in the category:Flowers

1. UK Water Features
6658 Reviews 2. Groves Nurseries
286 Reviews 3. Wildflower Favours
469 Reviews 21. Flowersdirect
7 Reviews 22. Interflora
487 Reviews 23. Prestige Flowers
28 Reviews