Interflora reviews

Interflora reviews

Very low
2.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
567 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cancelled my Valentine's Day order on the day

I ordered flowers a week before Valentine's Day and they only cancelled at 6:30 that morning. If they take more orders than they can handle then they should at least give me some notice. Obviously I'll never use them again and I suggest choosing someone else for busy periods. Surprising, as they must be one of the biggest flower companies around.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

guaranteed to disappoint

I was sent flowers for my birthday ....they were supposed to be a surprise and were ordered to arrive on the friday morning as the sender knew I was going away for the weekend that evening,,,...they arrived in the evening long after I'd gone...I did not receive them until 8pm on sunday evening as they had been left with a neighbour ( who had also been inconvenienced}. You can imagine at that stage they were far from fresh.
This company is unreliable.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very variable

All of the flowers come from different florists so one day you get great flowers and other day you get droppy. Pot luck.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor quality flowers and chocolate

Received both a few days ago as a very generous surprise present. Chocolate hamper consisted largely of packing materials and the chocolate items are fairly disgusting - poor quality and lots of sugar. Unknown brands and can't find country of origin on the packaging. The flowers are equally poor in both quality and quantity. Do not use Interflora, far better to find a florist (via Yellow Pages or similar ) and ring them direct.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

What no champagne!!

When placing the order with interflora, thought I would not place an order for flowers and go for the champagne, chocolate, and card, what a mistake to make; having paid for an additional price for delivery first thing on the day of my partners special day an E-mail was sent at 9-25am making me aware that no florist could supply my order,!!! The day of the delivery!!! What sort of service is that, not only making me look a total and utter fool, but then having rang them to find out the problem and why my order placed could not be delivered, they had the cheek to ask would i accept a bunch of flowers instead, SORRY, why did they think I had ordered the champagne and chocolates and a card for, SIMPLY Because the last one died a death in 2 days, An apology was offered but no mention of compensation, I urge anyone not to use this Company until they bring there house in order and do what they say on their website, Total rubbish. PJD.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent customer service

A flower delivery to from my daughter was dumped over a 7 foot gate by the delivery company ( Yodel) in pouring rain and freezing temperatures. When I arrived home and found them the were badly damaged. When I contacted the Interflora customer services and spoke to the customer services agent ( Sam) he consulted the supervisor and a completely new order was sent out the next day. Well done Interflora.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shocking Service

Clicked one star because I had to in order to write this review.
Flowers sent to South Africa for Mother's 85th Birthday simply did not arrive.
Delayed follow-up from Interflora despite me having contacted them three times. Do not use this company to send flowers, internationally. Contact a local florist instead.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointed

I had a beautiful bouquet of flowers sent to me by my husband for my birthday on Monday 6th January 2014. I am really disappointed because with in two days the roses had looked dead, all the other flowers had dulled and looked old and dying. My son had bought me a bunch of Roses and Lillie's from an local supermarket which cost a fraction of the price of my husbands bouquet and seven days on they look great still. Extremely disappointed with Interfloras bouquet.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgraceful

I ordered flowers for my aunt's funeral in Ireland which I was not able to attend, funerals in Ireland happen very quickly generally 2 days after death. On the actual day of the funeral in fact 6 minutes after the mass had actually started someone called Lemon (very appropriate name) e mailed my personal e mail address to inform me that the order had been cancelled as it was family flowers only ! I am family, I may have a different surname to my aunt ..... Most people do to their mother's sister or perhaps interflora do not know this.
When I complained I got an e mail from someone called Kellie who could not even do me the courteously of spelling my name correctly talk about add insult to injury, I did in my original complaint request the contact details of their chief executive but this was not supplied, clearly this mystery person couldn't give a damn about customer service.

I will NEVER use this company ever again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Grandchild only born once

I ordered a complete package of flowers, pink balloon and teddy for the birth of my granddaughter. The flowers and teddy arrived today, as arranged but no balloon. I have just spoken to a Letitia by phone and at first she denied the balloon was ordered, then when I told her I had an email receipt with the balloon included, she relented and asked me what I wanted them to do about it. I asked for a refund and she agreed to refund £4.99 for the balloon. When I said it wasn't good enough and I expected some kind of compensation for the disappointment, she agreed to refund an additional £5.99 for delivery. I then told I still wasn't happy and she replied she was trying to help me all she could......HELP ME. I asked her not to patronise me, as I didn't need help, I expected a refund in recognition of the disappointment, as I will never get the chance again to recognise the birth of my granddaughter and she said this is their busiest time of year, so these things can't be helped. So they are doing me a favour by refunding me £5.99 delivery charge, plus the £4.99 for a balloon I didn't get and they couldn't care less about customer service. I will never use Interflora again and I told Letitia so.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

very helpfull

i ordered plant fri 20th dec 13 for del sat 21 13 phoned mum 7.00 that night as not heard anything no plant had arrived ,phoned interflora sun22dec to be told the courier service on computer systam had gone down ,reorderd and will be there by xmas eve ok .gets a phone call later that day to say cannot say they will be delivered on time and offerered to phone a local florist on the monday 23rd dec and promised to get to mum by xmas eve at latest and origanal order still might get there ,they also offered me 25% back to which i agreed rang mum to explain .monday 23rd mum rang to say what sounds like my first order has arrived lovely plant ,then about 2hours later phones back a lovely basket of plants has now arrived from the local florist to which mum and i are both pleased with i must say the help i got to make sure they arrived before xmas was exellent customer servce went out of there way to help thank you so much from Mary and a very happy mum and dad x
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unreliable

Ordered flowers for my gran's birthday (over the phone), clarified next day delivery amongst all other details several times. Found out about 5.30pm they had not arrived. Contacted Interflora who somehow had processed the order for Monday rather than the Saturday, I'm not sure how this could happen when it was double checked & confirmed on the phone to me. Sheer incompetence, and a birthday surprise ruined. They have offered a refund so I await that, but next time I will be using a local florist.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Mortified on front of our client

On Weds the 11th December, I ordered flowers to be delivered to my client in France and asked if same day delivery could be arranged. I was told clearly on the phone, 3 times, that same day delivery was possible.

I was wondering why I I didn't get an email or call from my client to thank me as I told them their was a gift on the way.

TWO DAYS LATER, on friday the 13th December, I got a phone call from interflora to say that the flowers were NOT delivered. I was shocked and asked why we were on only being told this two days later. The girl, who was very, very poor at communicating said "the florist in france could not get through to the client..." I asked why we were not called and asked for another number the same day as opposed to 2 days later, she just said she would get her manager to phone us.

Two hours later, no phone call from a manager so I called myself with my reference code and requested that this be rectified immediately. The woman I spoke to was INCREDIBLY RUDE, kept cutting me off and said that it was the fault of their supplier in france, so basicall "not my problem". I asked to be out through to a manager and she continued to argue with me saying she can sort it out. I asked a second time to be out through to a manager and she rudely connected me.

The manager, James, also didn't seem to think it was a big issue and kept putting the blame on their florist in france. Eventually, he agreed to have the flowers delivered that day and would apologise to our client and refund us the delivery charge. I thought that was very, very poor but felt so exasperated, I agreed. One hour later, a more senior manager called, apologised, confirmed the flowers would be delivered that day but said that we would actually be refunded the full amount. We thanked her and requested that we be called immediately if there is an issue.

We got no call from anyone and assumed it was rectified. We just spoke to our client... at which time we were told that they NEVER received any flowers.

I called interflora and the girl who picked up could not find our booking or any details despite giving a reference code! I am STILL waiting on a call AND the refund.

I am mortified on front of my client and after many times using interflora can say with full confidence that I will NEVER be using their service again. I have never experience such moronic, unprofessional and rude service in my life.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service!!!

Bough flowers very late in the evening, delivered right in time. Girlfriend loved flowers. they are very nice. Received them on wednesday, still looks fresh. Very happy and will use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wine/cheese/pate basket

Sent above basket as Birthday gift for son. Arrived late in day, presentation poor contents not particularly exciting laid on ' a bit of straw' in basket. Very deflated response. I have been disappointed with Interflora flowers in past but wanted to give them another chance after having abstained for many years. Oh Dear!! No improvement there then.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Writing this and the flowers haven't arrived yet

Ordered the classic 20 roses 2 days ago to be delivered for today and they STILL haven't been delivered!!!!!! Wont be using this service again thats for sure!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Flowers never came

Ordered flowers for an anniversary and paid the premium for a morning delivery. They never came and after twice phoning I just was told the driver was 'confused' .... Load of BS. I cancelled the order.
They always say that the loyalist customers are the ones that have been well looked after when there's a problem.... Well I
After several years using interflora I won't be again. No apology, nothing to make ISP for the terrible service etc.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Flowers not delivered even though received text saying they had been

Ordered flowers for a special birthday. Received a text saying that they had been delivered, but they hadn't. It was only when we saw the intended recipient that we realised that she had not received them as she didn't thank us, so we contacted Interflora to chase. They contacted the local florist, who remembered making the flowers up, but needed to speak to the boss / delivery man. Interflora would call us back, but they didn't. Chased again and this time I was informed that the florist delivery man was on holiday and could not be contacted, but did I want to cancel or have them re-delivered. I chose re-delivery and this time they were delivered, but 5 days later than the original birthday.
Poor customer service. We do not intend to use them again, but if you do don't believe the text that gets sent to you and confirm that the recipient has received the flowers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

If you are sending flowers NEVER use Interflora

I sent flowers for my wife's birthday because I had to work away on the day. They cost £35.00 and arrived at 19:00 after she had gone out for the evening, arriving home at 23:00, she put them in the garage overnight and opened them the next morning. One can only assume that they had spent the hot day rolling around in the back of a van as the flowers had many broken heads and were thrown away three days later.
No reply to my complaint
TERRIBLE SERVICE AND TERRIBLE FLOWERS

DO NOT USE
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Worst service ever, do not ruin your moments

I've got no words to describe how bad was my experience dealing with interflora.
I've spent 5 days to make sure, they can deliver a specific flowers to L.A.
This item was ordered
http://cl.ly/image/0q2t1z3x3t21

This item was delivered
http://cl.ly/image/3d3R0e3t2i1E

But, I gave them another chance, and interflora screwed up again.
Send them a letter about refund. No answer.
Going to lease with my bank to get my money back.
Worst experience ever.

Is Interflora your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Interflora Details

About this company

Send flowers and bouquets with Interflora. Your flowers are expertly prepared by florists and hand delivered. Order by 2pm for Same Day Flower Delivery.

Visit Interflora

Category

Interflora is ranked 27 out of 27 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.