Reply from Interflora
[REPLY]
- Reviews (487)
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- David Hamp-Adams
- London, GB
- 1 Review
Flowers on time and exceeded recipients expectations
Easy online process; prompt morning delivery in Belfast and by all accounts the flowers were good.
Not cheap - but glad to get the news of delight from the recipient.
Thank you
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- Tim Street
- Burnham-on-Sea, GB
- 1 Review
Dissappointed
Flowers arrived as promised but sadly the accompanying items didn't all make it. Sorry will find another way next time
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- Steve Harnett
- Kidsgrove, GB
- 2 Reviews
Good service but very poor quality product!
I paid over £100 for 20 red roses as a gift for my wife on our tenth wedding anniversary. The flowers were delivered on time for a suprise party later that evening.
By the time of the party the flowers had already started to look disheveled and on inspection it transpired that they were stood in a block of green oasis foam which had dried out!
I would expect that an arrangement of that size would come in a bag containing gel oasis and be capable of supporting the flowers for at least a couple of days.
I have complained to Interflora via their 'contact us' page but with no response in over 36 hours....
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- Dominic Jeans
- High Wycombe, GB
- 1 Review
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- Vitaly Cbr
- London, GB
- 9 Reviews
Surprised with such low rating
Used 4 or 5 times and every time was happy with service and flowers. Only thing - a bit pricy :)
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- T. Sibley
- 2 Reviews
Competent international service
Easy to use website, prompt delivery of flowers. I wasn't made aware of the delivery until the recipient let me know - online tracking didn't work, nor was there a confirmation e-mail - though I can't really blame Interflora for this. Flowers were beautifully wrapped and fresh. Delivery charge seemed a bit steep; however, all in all, flowers plus delivery charge were significantly less than Interflora's main competitors.
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- Alex Banks
- London, GB
- 1 Review
Appaling
Just hopeless. Closed flowers. Poor vase. Dying foliage. Rushed delivery personnel. Will not use again.
- G Payton
- 21 Reviews
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- Victor Mass
- Liverpool, GB
- 1 Review
Service fantastic but Goods dont look like pics (size)
Sent Flowers Chocs bloon and card. The flowers (upgraded to large lilleys) didnt look anything like the advertised size! (not good value!)
I must say the tele service was spot-on when I couldnt get my card to work online. Also delivery was ontime and a very nice atitude from the deliveryt person. Afraid i will think twice about using Interflora again!
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- Caroline Winstone Dowdeswell
- Gloucester, US
- 2 Reviews
Rubbish
Paid £40 for flowers to be delivered the same day ,they never arrived even though the tracker said they did ....they offered me full refund as a gesture of goodwill ...what a joke will never use again
- Jon
- london, GB
- 1 Review
Would rate a zero if I could.
I ordered mothers day flowers that included a vase in the price. When delivered there was no vase and the flowers were nowhere near the quality shown on the website.
I complained and to time of writing have not received a reply
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- JLR
- 2 Reviews
Utterly disgraceful
Wish I'd read the reviews here before I placed my order. Over £100 spent for two bunches of flowers I could have got for a fiver in the local garage. Utterly appalling. Will never use again and suggest no-one else does. Recipients will not dare say to the sender what a poor gift had been sent. And in my case, it was an urgent delivery for me to give which I had no time to complain about. Either way the purchaser will lose and Interflora doesn't have to give a *****
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- Lydia Hodder
- Minehead, GB
- 1 Review
So dissapointing
I have never ordered from Interflora and never will again! I paid £40 for a tiny bunch on flowers (some of which had seen better days) that arrived in a dirty cream vase. It was my nans 80th birthday and I had no time (or money) to get her anything else.
All my friends and family who saw it were disgusted I had spent so much.
I have some gift vouchers yet I was told I could not use them!!! Strange!
I also got charged £5 for delivery within the same small town!!
Absoloutely disgusting - will never ever use them again. I only gave them one star because you have to rate.
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- Jamie Alves Teh
- London, GB
- 1 Review
Flowers was beautiful and arrived on time.
1st time using Interflora and Flowers arrived nice and early so that i could surprise my mother on her birthday with a "beautiful selection of flowers - but a bit too much green (leafs)".
Though my only one concern would be that they tried to call me at 8am in the morning to arrange a time to delievery. Other then that everything was perfect.
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- Stu W
- London, GB
- 4 Reviews
Cheap products that are over priced
I have to say that I was hugely disappointed with interflora. From the description and images on the site I thought the flowers and gifts I was sending were of a high standard.... well that and the fact they were very pricey.
I'm afraid to say that this was not the case, and whilst the service was really good, and they arrived very quickly... they just didnt have the quality you would expect. In hindsight I wouldnt have sent anything, as cheap is worse than nothing if you ask me.
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- Gwedelin
- Cardiff, GB
- 8 Reviews
Interflora
I tend to buy a lot of flowers mainly for presents for my family and friends. Even though Interflora delivers on time and your flowers get to the right place, unfortunately their products are not that good which is a bit of a shame I think! I've had a few occasions where the flowers that were delivered were on their last legs. A bit of quality control would be good before they are shipped to try to avoid any issues.
- Christine Thwaite
- Sheffield, GB
- 1 Review
Appalling flowers
I ordered some flowers to be sent to my daughter in law in Norway. The flowers cost me 66 pounds and were absolute rubbish. I visited my daughter in law a few days after the flowers had been delivered and was appalled at the arrangement. To say the flowers were half dead was an understatement. Perhaps the florist who made the bouquet up was not anticipating us visiting Norway so soon. I would have preferred not to give any stars to the rating!!!
- Donna Martin-Smith
- Cambs, GB
- 1 Review
Very disappointed !! And embarrassed !!
Ordered a 'large' version of the bouquet we wanted for parent's 50th Wedding Anniversary. They didn't want presents but love flowers so we thought a beautiful bouquet would be ideal. We were absolutely gutted when we saw them on the day of delivery...it looked smaller than the regular bouquet shown on the Internet let alone reflecting the extra money paid for the large option !! It was a HUGE embarrassment as it looked as if we had just bought a small bunch of flowers! I will NEVER use inteflora again and sadly cannot recommend them.
- AW
- oxford, GB
- 2 Reviews
Extortionate delivery and disappointing results!
I ordered a bunch of flowers for mothers day. It wasn't an over expensive bouquet but I was shocked that the delivery was 50% of what the flowers cost. I still went ahead with the order as I liked the flowers and the supposed arrangement of the bouquet which no other website had.
I gave it a 2 star ONLY because it arrived on time and the bouquet had the correct number of flowers but I don't think any company should be charging £14.99 for delivery ONLY because it was a special day and a sunday.
I thought with Interflora, it should source local florist to send the flowers so I don't think it qualifies for the extortianate delivery price. Regardless I liked what was advertised so went ahead, I was very dissappointed to see that the flowers looked like it was just plonked in a vase and looked nothing like the advertisement, very dissappointed as it looked like the florist paid no attention at all.
- Kim-Leng
- London, GB
- 1 Review
Excellent Service!
I ordered an extra large bouquet of flowers the night before Mother's Day requesting for them to be delivered the next morning before 12pm. The next day at about 11am I received a phone call from Interflora detailing that the florist did not have enough of the specific flowers in order to create my bouquet. I told them not to worry and for the Florist to have full creative control with the guidelines of it being 'immaculate and beautiful' and to be delivered before 12pm. About 20 minutes later I received a message from my husband saying the flowers had arrived and they were the most beautiful bouquet he and the family had ever seen. Later that day I received a phone call from my mother in law stating how she'd never seen a bouquet so incredible before and how it was filled with all her favourite flowers. My husband sent me a picture of them and they completely exceeded my expectations -- they looked even better than the extra-large bouquet I was expecting to order! The florist had gone the extra mile to add lilies, orchids, and many other flowers in a beautifully creative way. The flowers really meant a lot to me, especially as I couldn't be there with the family on mother's day.
- Kimberley Moffat
- Glasgow, GB
- 1 Review
Very Very Poor!
On Mothers day, my mother received a rather poorly looking bouquet of flowers! The flowers which my mother received were not what were ordered. The majority of the bouquet was leaf, with the rest being made up of a cheap flower, which my mother as an avid gardener knows, with one rose which was dead. The flowers which she received were wilted and dry due to them having been placed in so little water that most of the flower stems were incapable of contact with. This was a great disappointment after having such a glowing recommendation from my sister who received beautiful flowers from Interflora in the past. I would not be recommending Interflora to anyone after this experience!
- David Sykes
- 1 Review
I wouldn't give even 1 star if I had the option!
The flowers that were delivered were way, way below the quality & quantity that I expected to be delivered.
£35 + delivery for 3 roses (1 broken), 4 lillies (on 1 stalk), 2 deep pink 'daisies' and a lot of broad green leaves does not represent a 'good deal'.
Delivered on time but what a load of rubbish!
- Tanya
- London, GB
- 1 Review
POOR QUALITY AND DELIVERY SERVICE
I am extremely disappointed with the Interflora service. I used interflora thinking they were a good reputable company to order flowers from, but my recent experience has put me off ever buying flowers from them again.
I ordered flowers for my mum for mothers day. The flowers were supposed to come in a ceramic vase, and in a gift box. When my mum received the flowers, the box was completely ruined, it looked like it had been dropped and should have been replaced before it was delivered. The delivery person was also quite rude and basically shoved the box in her hand and walked off. The vase inside was cracked in several places. The flowers looked nothing like their picture on the website, and they looked old. Needless to say, they didn't last long at all and it was a waste of money.
Customer service was not helpful when I rang up to find out what had happened.
- zsuzsanna
- caterham, GB
- 1 Review
very pleased mum :-)
I ordered a same day international delivery for my mum's birthday (ashamed but this year I forgot to order it in time) and messed it up because forgot that she was out for the whole week. The local florist called every day to arrange the delivery and when finally they found her, they delivered a fresh bouquet. My mum was over the Moon of the quality and the prettyness of the flowers. I couldn't mess it up more but the florist saved the day :-)
- Christine Hollebon
- Mansfield, GB
- 1 Review
Abysmal service!
The original order was not delivered on Mother's Day as requested and paid for. I e-mailed and asked what had happened. You never acknowledged my e-mail. On Monday, someone phoned to say they realised it had not been delivered and that you could deliver it 2 days late (Tuesday). I agreed for that to happen. It did not get delivered. I phoned again (Charlotte)and she said that it would be delivered next day (Wednesday) and that she would speak to florist herself to confirm. There was no delivery and I had a phone message on my answerphone (Michaela) at home asking if I wanted it delivered(!) I did not get this message until I got home in the evening so no flowers were delivered.
So I phoned Interflora again (Weds), and "Chelsea" said she would raise a new order, would credit my money and would speak to me at work to confirm that the order had been received. Next day,I did not get any phone-call at work to confirm, so I phoned Interflora again and was told by "Asha" it had been delivered and that they had omitted to let me know....
When it was finally delivered, I asked my mother if the florist had apologised for the whole sorry saga and she said no, not at all....which leaves me even more mad, as I think the flowers she received were just the original order and not even anything more special....and not even an apology to her!
- Efati
- Calgary, CA
- 1 Review
Very disapoint
I just want to let you know that Im very disapoint of the order you delivered from me to a special girlfriend. I look the catalog on the internet and amoung all the options I decided http://www.fleurqueensgate.co.uk/catalog/product.xml?product_id=2527488;category_id=4 the pastel teacup and saucer arrangement with flowers that you described. If you are not going to be able to do it, why you dont send to me an email to make me decide for another option. I have chosen this one because it was a special meaning for my girlfriend and me and I saw something different from the standar options. If i want to send an arrangement on a standar basket with what ever spring flower I decided from many of them you have in your catalog. Im glad I dindnt order a set with a pink Orchid, that was also in my options because my girlfrind like them a lot, because maybe instead of orchid you will send a set with 3 red roses. If you are not going to send what you offer you your customers, dont offer that or at least contact us. I pay you online and you receive the money isnt it? did you receive in your acount UK pounds isnt it? how ever I pay with canadian dollars. Think if you order on the internet a blue pair of shoes and you receive a pair of red sandals? how will you feel?
I dont say thank you because I dont have nothing to thank you to you.
- Gill Johnson
- wolverhampton, GB
- 1 Review
Beautiful flowers with Quick delivery
Birthday Flowers delivered next day as ordered and were received with delight by my Grandaughter who lives a distance from home, she was delighted with the beauty and fragrance of the display I had chosen.
I would definately recommend the quality and varaible price range offered.
- chelsea
- Kent, GB
- 1 Review
Brilliant :))
Perfect. Orderd flowers on mothers day and they arrived within an hour of purchasing :) presentation was excellent. My mum was overwhelmed when the delivery driver knocked on the door. Thank you very much, will recommend and definatly use again :)
- Joe
- 1 Review
Quick delivery, High Quality Flowers
I ordered flowers for my girlfriends birthday, i used same day delivery and the flowers arrived just a few hours later. The flowers looked very healthy and still looking the same as when they had been delivered, Will use again.
- Tina H
- Dallas, US
- 1 Review
Mum was pleased
I live in the States, but my mum-in-law is in the UK. First, in the US, we celebrate mother's day in May, so I can't just pop out and get her a card and put it in the post. My only option is to send her flowers....or nothing, but boy was that a mistake! My husband and I have sent her cut flowers in the past, and she's always been pleased with the arrangements that she's received, but she always was sad that they were gone in a week. So, this year, we decided to get her a flowering plant. I shopped several online sites instead of using the company that I used in the past. I must say that I was terribly pleased at the less expensive delivery charges...I'll definitely keep ordering from this and other UK based florists in the future! The web interface on the site didn't lead me in circles, like another site did, and Mum gave us top marks for the small flowering plant that we sent. I have no complaints...except that I couldn't have the plant delivered on the Sunday of Mothering Sunday, and that I didn't find this site in the past.
- Alex
- 1 Review
Awful
Wrong flowers delivered on Mothers day. Overflow customer service call centre could not handle a replacement so put me into queues for 30 minutes until someone trained to do a replacement helped me. New flowers delivered 2 days later died within days.
- John Rogers
- Galera, ES
- 1 Review
A superb Mother's Day gift.
I chose an arrangement in a basket as gift for Mother's day. The flowers and their presentation were even better than the photograph and they were delivered on the day requested. My Mother was delighted! That is all that matters to me.
Thank you Interflora.
- Graham
- 2 Reviews
Very good
Found a Fairtrade option, which was great to see. Delivered on the requested day, (day before Mothers Day). Very good condition - flowers actually looked better than they did in the photo, so exceeded my expectations!
- Sinéad Maher
- Dublin, IE
- 1 Review
Very disappointed
The flowers were not delivered to my mother for Mother's Day, and despite communication with the interflora call centre on Thursday before Mothers Day, the delivery issue was not resolved. I will not order from interflora again, despite being very happy with their services intermittently over the past 18 years. I will order directly from the florists in the area.
- W Littleton
- Chesterfield, GB
- 1 Review
Embarrassing!!!!
We ordered two Mothers Day Bouquets in plenty of time. Both were delivered on the day before as requested. The bouquet to the Sheffield address, was poor and did not include a card, I saw the flowers on the Wednesday and the flowers were about dead.
The bouquet to County Durham were described as "disgusting" by the recipient, who advised us to spend £3.50 in Marks and Spencers in future for a better display! The flowers were dead by Tuesday !!!
If the volume of business on a busy weekend is too much for Interflora to handle, then they should say so, to enable us to make other arrangements, instead of leaving us open to this embarrassment.
We have used Interflora many times over the past 5 years, however, it is unlikely we will use them again.
- Geri
- Birmingham, GB
- 1 Review
Oh dear.
Cost far out-weighed my expectations.
The arrangement was sparse; totally pathetic-looking.
No special Mother's Day card containing message - sentiments were printed, without apostrophies, and on the delivery sheet.
Arrangement contained brown/dying flowers.
Saddening experience.
- Y West
- Crawley, GB
- 1 Review
Disappointing
Damaged box left on my Mum's drive, no calling card on the Friday. Flowers damaged and browning such a disapointment for Mother's Day. Refund and standard email sent, but I persevered and received a personal call and apology Sunday night and Mum received a far nicer bouquet on the Monday.
- stacey
- Norwich, GB
- 2 Reviews
Stacey
As others have said... one star is too high a rating! I ordered an arrangement two weeks before Mother's Day, but was unable to get delievery for Mother's Day. I wasn't even able to get delievery for the day before. The flowers also looked as if they were past their sell by date and were dead within two days. My mum was very disappointed with this arrangement.
- Mrs Taylor
- northampton, GB
- 1 Review
Mrs Taylor
Every time i need to send flowers i always go to interflora, you may say that they are expensive but look at what you get:
Great quality flowers.Yummy chocolates..
Fantastic delivery (mum in law was out so they came back)
Great huge smile from delivery person (mum in law felt special)
Flowers always seem to last for ages after event.
Mum in law well happy.
All in all worth every penny i spent on my mother in law.I have used interflora for years for my mother (passed away sadly sept 2011) she especially loved the chocs, balloons,teddy bears,and champagne sent. I wish she was still here if only to see the huge smile that she would give when the delivery driver came with a bundle of special gifts just for her. PRICELESS......
- Paddy Hagan
- Leeds, GB
- 2 Reviews
Very good
Despite it being Mothering Sunday, I was able to order flowers on Saturday morning and they were delivered early on Sunday morning and I got a call to say how lovely they were. I have used Interflora for a few years and the service has always worked well for me, though not cheap. I had a 10% discount this year from an old voucher - which helped!
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