Interflora reviews

Interflora reviews

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Awful customer service, poor quality products

I used the international site of Interflora whose customer service is based in Estonia. I would have avoided the company if I came across their reviews before.
1. Flowers they send are not even close to what they display on their web site. Neither their quality nor their quantity compares to the photo on the site. Out of three options (small, medium and large), I chose the medium option that had a minimum of ten big yellow gerberas, dozens of small yellow gerberas and about 10 blue irises. Delivered was a bunch of flowers consisting of 5 big gerberas of different colors and 5 irises wrapped in a cheap tissue!! I was really embarrassed when my mom send me the picture of "my bouquet" surrounded by other flowers she received on her birthday.
2. When I tried to solve the issue with the customer service, they first replied to me that flowers were arranged according to the price, and that the florists had to replace flowers but did their best to please me. I asked them twice to send the right bouquet again or refund me the money, but didn't receive any replies. To my third email, they answered that the bouquet had gerberas and irises "as requested". All my following attempts to find a solution were in vain....

All I can say is that I can't imagine me using their services ever again.

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