We had a good experience with 'interior icons'. We are very pleased with our chair. Interioricons kept us informed on the progress of our order. The chair was delivered as promised and we are very happy with it and with the service. I would certainly but from them again.
Ordered a couple of side tables. The company phoned to let us know when they would be delivered (nice touch) and they arrived promptly, well enough packaged. Assembly was simple, so simple the manufacturer didn't feel the need to include instructions. Very pleased with the finished results; look and quality exactly what we expected.
Their customer service on the phone is always very friendly and polite, they also answer emails within half an hour which is brilliant, and are very knowledgable about their products. We had a slight delivery problem, but this was sorted out very efficiently and quickly, and they even automatically refunded us the delivery charge (even though it was not their fault). Finally, when we decided to return the sofa only because we realised it didn't look right in our living room (although the product in itself was very good and as described), Interior Icons made all the return arrangements for us and booked a two-men collection service that collected the sofa the very same day for a reasonable price! I would recommend this company to anyone.
Sent out a sample of the Knoll sofa material so I could check the colour before ordering. Then re-arranged delivery to an am so we had more of an idea of when delivery would be. Great care and service, product and price.
l received my wishbone style chairs with in days of ordering them. I was able to check the type of wood before I ordered ( the managing director took the call out of hours ) and I was delighted with them. I was impressed that the company are open that these are copies of the original - but by jove they are beautifully made with attention to detail and I'm wondering about ordering more...
Done impressively well with the leather excellent, the plywood veneer a beautiful colour, and the metal support brackets looking really good. The ottoman almost overkill - its quite big for an leg rest. Only niggle was a mysterious mixup in delivery, but fortunately it resulted only in one extra days delay after impressive phone call from interior icons.
Neil and his team provide exceptional products at extremely attractive prices. They set and met every one of our expectations - and maintained an appropriate level of contact throughout the entire buying and delivery process. We would not hesitate in recommending Interioricons to anyone looking for a quality product from a reputable and professional company.
Neil talked me through the Eames chair set describing the histort of the relationship with the factory, manufacturing details, quality etc. The order process was simple. The product arrived in France within a week and met my expectations.
Needed some technical assictance in the order and payment process - always provided me fast and helpful feedback, even a photo comparison on different wood colours :))
The chair arrived in some 5 workdays, looks great, thx Interioricons!!
I must admit we were wary about purchasing our numerous items, so we visited the warehouse where it was specially opened up for us to view. All items available to inspect and use.
In fact, we purchased another piece that we didn't in intend. All came well rapped and protected, and delivery man helped into house which was really good. Marilyn was so helpful and kept us fully informed regarding order.
Putting furniture together a doddle. Bit of cleaning re aluminium, but nothing at all.
Would I recommend this company, yes most certainly.
There are so many companies out there that are selling great looking but inferior quality chairs that, quite frankly, it's extremely difficult to decide who to buy from. They ALL look the same. Yes, they're all Charles Eames copies and they're all made in China BUT they're NOT all the same quality!
The first time out, I went straight for the cheapest! BIG MISTAKE! It wasn't long before a wheel broke off and, soon after, the company went bankrupt., so, I was very, very cautious the second time around.
Many of the companies had similar sounding names so you need to be cautious!
An excellent indication of how good a company is, is to see how the company responds to complaints on TRUSTPILOT. If there is a response from the company concerned, you're OK! If NOT, RUN AWAY!
I dealt with the MD of Interior Icons: Neil M. whose integrity and reliability stood out like a flaming beacon on a stormy night.
The name of the company is INTERIOR ICONS [Ask for Neil]
We ordered 2 Eames recliner chairs mid afternoon and were sitting in them in Cornwall by 11.00am the following day (Interior Icons are based in Fife). The quality of the product fully met our expectations and we will not hesitate either to use Interior Icons again or to recommend to our friends.
Guys - great product and fantastic customer service. We ordered the Eames replica late on Friday afternoon. Within 15 mins you'd phoned up and confirmed order for the next working day on Monday. The lounger arrived well packed in great condition. Fantastic service, way above any recently experienced - keep up the great work
Living in Italy and ordering a piece of furniture-from a company located in the UK is not common and was in first run considered as an adventure by me. After having experienced the friendly, dedicated and professional behaviour of this supplier I want to thank them for a wonderful piece of furniture, best shipping ( expensive but worth it !) and very good customer services - whenever I look for something which interior icons supplies, I will be a loyal customer.
I ordered an eames lounge chair and ottoman , an iconic piece , at a reasonable price . The service was fantastic on the day I ordered I was telephoned and delivery arranged for the end of week . The chair arrived within the allotted time and was packaged very well with instructions . So there it sits in my husbands study , a thing of beauty admired by all !!
What can I say, this is the second product we have bought from Interior Icons and we have been extremely satisfied with the quality of every interaction with them. I would highly recomend them and in fact have already done so to my Daughter.
The Charles Eames (repro) chair and ottoman were exactly as described and are of very good quality. The leather is well grained and there is no plastic/synthetic fabric used anywhere. The wood finish is of a high quality and I am entirely satisfied with the product, service and communications from Interior Icons.
Having just moved house I had been in contact with many companies and service providers. Interioricons have been the only company to make me feel like my custom matters. Very easy to communicate with they provide a good old fashioned 1:1 service. The item I purchased is first class and I am over the moon with the whole experience.
Interior Icons provide a truly superb service. Our Eames Lounger and Ottoman is comfortable and well made for the price. When we found a fault with the Ottoman, the replacement arrived next day. Quality service indeed.
Having recently purchased several items of furniture on line and encountered problems of one kind or another on almost every occassion, interioricons were a pleasure to deal with.
I decided to give them a call with a couple of qestions about the sofa I was intending to buy and managed to speak to someone who was able to give me the informtion I wanted and make a decision over delivery charges.
My sofa was delivered as promised and I am delighted with it.
I would happily rdeal with them again.
After so long wanting an eames chair to at last find one I could afford,fantastic service from everyone,Very very pleased with it.Alas my partner has made it his own,but I am sure my time will come!.Many thanks to Neil and his team.I shall surely shop with you again.Thank you so much .
As my English is very limited I expressed me in the above sentence.
I cannot speak highly enough about Interior Icons. Their service is first class, & the quality of their products is just amazing. We have ordered a couple of different things from them & each time they have come very well packaged & protected & the items themselves are now in pride of place!
Summary says it all! No issues so can't really comment on what the service is really like, but adjusted the delivery date with ease so suspect will be great!
A truly wonderful chair, so comfortable you can sit in it for hours without trouble coupled with stunning looks an all round great purchase.
On the minus side I had to carry it in with the delivery driver across a busy road and its very heavy, I paid a lot for delivery and would not expect to have to bring it into my house myself!!
The Eames lounger I bought is fantastic quality, looks great and is extremely comfortable (I am sitting in it as I type). The chair is exactly what I hoped it would be and exactly as the website promised.
The service was fantastic with Interior icons on hand to help late on Christmas Eve when delivery hit a bump in the road. The chair arrived very well packaged the next working day and after a tiny amount of self assembly I had an iconic piece of furniture adding a touch of class to my flat.
Overall very happy and would recommend Interior Icons without any hesitation.
Thanks very much.
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