I phoned customer service because I wasn't sure about a booking for parcel collection I made online. Prompt and efficient response right to the top. Parcel collected before I could barely affix my label. I will definitely be using the service again.
I have always used the Interlink Direct service when sending small items which people have bought off eBay. It has a nice friendly interface and also sports paypal, perfect for any online shopper. I recommend.