Got next day delivery online as I knew I would be in. Got a message on my phone saying that my parcel would arrive between 16.31 - 17.31 so I made sure I was definitely in at this time. At 17.00 I get a message saying nobody was in to sign for the parcel and a card had been left. I was in, my buzzer had not been rang and there was no card so I got straight on the phone to customer services who contacted the driver to try and get him to come back but he refused. I was then told that all they could do was upgrade me so it would be delivered by 12 the next day so I had to change my arrangements to make sure I would be at home in the morning. Next day I get a message saying it would be delivered between 14.55 - 15.55??????? Get on the phone to customer services again who tell me that my parcel was not upgraded and there was nothing they could do. I had to leave a note on the door asking them to leave it in the porch of the building if the door was open (leaving my parcel at risk). Absolutely terrible and would avoid using them again
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I'm really sorry this has been your experience on this occasion. In this instance, it seems that the driver had difficulty gaining access to your flat. I'm sorry for any inconvenience that this caused.
Please don't hesitate to contact me at firstname.lastname@example.org if you have any queries, or if you need any assistance.