Interlink Express reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolutely appalling

Been in business for 8 years, post about 40-60 parcels per month, have used parcelforce since we started. Liked Interlink's email alerts so gave them a try. First day we used them we booked 4 parcels, driver did not turn up. Sent out a very expensive parcel last week, they lost it!! Phoned the Lincoln depot, they quite frankly could not care less, no explanation given - just "oh you will have to claim for it then". I have since requested a claim form 4 times and not received one yet. I have been lied to and messed about, I have had to refund my customer and am currently nearly £300 out of pocket. I have cancelled my contract with them for non performance. A truly awful company with an appalling attitude towards customer service.
1
Street Cartrain found this review useful
    Interlink Express
    TrustScore 4.8 / 10
    362 Reviews

    Reply from Interlink Express

    Hi David,

    I'm really sorry to hear that things haven't been smooth of late. I see from our records that this particular issue has been responded to by our customer services team.

    Moving forward, please contact us at socialmedia@interlinkexpress.com as we really want to ensure that you receive the service you and we expect.

    Kind regards,

    Bobby.
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