Placed an order for 1 door after checking availability online. Didn't arrive after the first week, at week 3 still no delivery despite being told the door was on the van. Still waiting on refund!
"[Name]" the owner is full of promises that's about it, like other reviews avoid at all costs and go to [External reference] ordered on the Friday and delivered on the following Monday.
I ordered 3 doors. They arrived but were damaged. I sent photos to the company and they promised to send out replacements which they did. Unfortunately they were also damaged. Advised they would refund the money but they never have. Now contacting trading standards since they refuse to even reply to my emails. Do not use this company. Better quality doors and customer service at one of the high street shops.
Delivery took 4 weeks, despite the website showing products in stock. Apparently, the website stock levels don't always reflect the exact amount of stock of each size (um, ok).
Wrong products sent. Two weeks to arrange collection of wrong doors. Promised a refund as soon as the doors arrived back with them. Two weeks more to finally get a refund which only arrived after threatening to visit personally to collect it.
During this experience, I've had to email nearly every day to get any sort of action form them. This company, which actually seems to be a one man band, are hopeless. Every communication with them seems t take 2-3 days to get a reply, if you get one at all.
Please, do yourself a favour, go somewhere else.
Martin Alexander found this review useful
This company seems too good to be true when you find it,but be assured the products are genuine with extremely good prices,not only this but the delivery cost also presents good value for money.The nearest competitor was close on price of the doors but the delivery cost was extortionate(kaybee doors),if you buy doors from DFL PRODUCTS LTD the hardware for the door if bought at the same time come with free delivery.
Delivery was not the quickest,think this might happen to anybody sometimes,due to third party involvement,however if you can plan in advance you will certainly have purchased the best value for money deal & the customer service is first class should you need it.
Andrew L from Sandbach.
Needed an internal door to create a sliding door to a kitchen. Great quality and speedy delivery. Was advised if there were any problems to let them know. The door was just the job. Will use again and would definately recommend.
I went online to look at a barn door(Dutch). After looking at interiordoorsuk i gave them a call to get more information. They were great, I placed my order over the phone as i felt they had good customer service skills and even called the night before saying it had been dispached and would arrrive next day which it did. I would use them again as i felt they had my interest at heart....
Just a note to say that we are really pleased with the products and service you recently provided for our house refurbishment in Nottingham. To say that the installation of all 15 doors has resulted in a facelift for the property is an understatement.
Your product pricing was not only competitive but the works undertaken by your joiner Andy were of top quality, taking into account non-square frames and every door was made to fit snug (albeit I’d measured a bit short in one case!). All in, you have provided better services than those which can be found from major outlets on the high street.
We will have no problem in recommending your company for future works when the need arises, either with ourselves or with friends and family who require products and services you provide.
i purchased 9 of the cheaper six panel hollow doors. They were two weeks late delivering them, even with the bad weather at the time this was unacceptable, if i hadn't threatened to cancel the order and ask for a refund i think i'd still be waiting for them to arrive. We had to wait until after christmas for them to be fitted because the joiner was unavailable due to the late delivery. Then there is the quality of the door itself which is very poor even for the price! Also 7 of the 9 doors had been damaged in some way and someone had done a poor job of trying to repair them. Do Not use this company
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