My product was delivered in tip top condition by very helpful delivery staff..The only thing i can say that would help completely happy would be to give the customer a ring shortly after the purchase to explain when a delivery will be arranged. I purchased on the Monday and didn't receive any phone call and on the Friday at 4pm i rang and was told i would be receive a call on the Monday..I didn't, so i rang back again at 4pm and was told someone would ring me the next morning or i could call myself and arrange delivery. This is what i did and they said they would deliver next day and would ring an hour before. i thought " great, gives me time to pop back home from work ". They did deliver next day but did not ring an hour before. It was pure look that my partner had finished work early and was home. Even though my product is fantastic and i'm so pleased, it makes me a little unsure if i would use this company again due to be unorganized booking of the delivery service. I must add they were very apologetic.
To reply as a company, please log in to your business account.
Thank you for your review. Apologies for the delay in booking in your delivery and not getting the call an hour before. Our delivery service normally runs much smoother than this so this will greatly help quality control of the delivery team going forward. We are very happy you are pleased with your product and if we can help with anything in the future please do not hesitate to contact me.