We were originally informed that the item would arrive in 2-7 working days, when we had heard nothing after 7 days I phoned to check why we had not been contacted and was informed that the order had been misplaced and it would be rearranged for delivery the following week. Once sorted it arrived as promised and the driver phoned an hour prior to delivery as requested.
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Thank you for your review and apologies for the slight delay in receiving your order. As you have mentioned the delay was caused by our manufacturers misplacing your order, for which we do apologise and is not how our smooth and efficient delivery service normally operates. This has not been taken lightly as it is all part of our service and we are looking to ensure this never happens again. If we can be of any further assistance, please do not hesitate to contact us.