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Bought a gothic mirror, not completely happy.

The gothic mirror was described as 12.5 kilos in weight suggesting it was stone cast / resin but when it arrived in a cardboard box 2 days later, costing £139.99 it weighed only 7.5 kilos. I wouldn't have minded but I rang up to confirm the weight was correct before my purchase and could have got the same product £20 cheaper elsewhere. I did send an email to try to take advantage of their price match but to no avail..
    www.internetgardener.co.uk
    TrustScore 9.1 / 10
    1,319 Reviews

    Reply from www.internetgardener.co.uk

    Hello Nigel,

    Thank you for your feedback, my apologies you feel that you received an insufficient product in relation to our listing. Our records do not highlight that you had any issues with the product, nor a request for a price match which we would have been happy to assist you with for both. If the item you have received is a lesser weight, there may have been another issue with regards to despatch, of which we can still resolve for you, should you wish to do so. I have confirmed with the manufacturer that the Large Gothic Outdoor Weatherproof Garden Mirror which you purchased is 12.5 kilos in weight as described on our listing. If you would like to discuss further, please do not hesitate to contact us.

    Kind Regards,

    Katie

    Customer Service

    The Internet Gardener Ltd
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