Helpful but misinformed staff.
Review by confirmed purchaser
The staff at Internet Gardener went out of their way to be helpful when I asked for details of the assembly instructions of a product before ordering. I needed to know if any particular tools were needed as I was buying something for my 85 year old mother who doesn't live near me and I was putting this item together and neither my mother nor I have a drill or power screwdriver. I also needed the item delivered on a particular day so I could be there. I was emailed assembly instructions and later on - delivery tracking information. The instructions stated that all holes were pre-drilled and the only tool needed was an ordinary screwdriver so I ordered the item. The delivery side of things worked like a dream. The bit I hadn't bargained on was having different assembly instructions inside the packaging when it arrived! The item was the same and the manufacturer was the same but now the instructions said I needed a drill and I needed to pre-drill all the holes! This would have been a serious amount of work and I didn't have a drill. I felt so frustrated as this was exactly what I had tried to avoid. I think the manufacturer had updated the assembly of the item as the number of screws was also different from the original information. I would not have ordered this item if I had had correct the assembly instructions. Luckily my mother has someone to come and mow her lawn from time to time and this coincided with my visit and very kindly this man used his own drill and power screwdriver to help me out. He got some very nice wine as a thank you as I really don't know how I could have put the thing together without him. It would either have had to go back to Internetgardener or they would have had to pay for someone to put it together.