I ordered a cold frame from them which unfortunately arrived with a cracked lid which, in my opinion, was the fault of the manufacture and not the supplier. I phoned customer service and spoke to Daniel who was very polite, understood my problem and was most helpful in resolving the situation. He arranged for a replacement to be sent out to me on a day that suited me and kept me up to date with regular emails on the progress. i would not hesitate to use this firm again or recommend them to a friend
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