Interparcel reviews

Interparcel reviews

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8.3
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Review by confirmed purchaser

Excellent quick service will definitely use again

I placed the order at 1pm and the package was collected before 2pm and it is going to reach its destination tomorrow. Fantastic!
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Review by confirmed purchaser

easy to use, good website

Very easy from. Would like greater range of companies to select to use website
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Review by confirmed purchaser

great price, parcel delivered

Great price for same day collection (almost half the cost of DHL). parcel arrived at destination within 24 hours. What more can you ask?
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Review by confirmed purchaser

Delivered quickly and cheaply

Sent a 14kg parcel. Booking process was easy, price was good.

I entered the wrong address but one call to the customer service centre and they sorted it out very easily and the parcel was delivered the very next day.
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Review by confirmed purchaser

Brilliant easy to use online booking service

Moved away from a local provider as they did not offer the flexibility of service. With Inteparcel i know that i can choose my courier, suggest times for pickup and get an SMS text when my parcel is delivered.
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Review by confirmed purchaser

Late collection, but once collected good service

This was the first time I used TNT for my own business, and unfortunatly I was dissapointed. This was the first time I placed a collection order from China to Uk. I placed the order before 4pm, for a collection the next day. The money was taken and receipt emailed over. So I waited for confirmation from my Chinese factory to say the parcel had been collected. The factory emailed me at the end of their day to say no collection, So the UK next morning I rang TNT and they said they had failed to collect it, no reason why she would get back to me. I instantly emailed factory to check again I had all the right details. It turns out I was one digit short on their telephone no, I rang TNT back and give them the correct phone number, (this was my error) however TNT did have my UK number, and never thought to ring me. Nor emailed to say collection was managed. I was only made aware through the factory, and then managed to resolve my mistake. But I was dissapointed with this service. It was poor that I had to find out through the factory that the collection was not made.I would have though TNT would have rung to say they could not contact the factory so could not do what I had paid for. Dissappointed overall, but the parcel has arrived now, and undamaged. So without the hiccup it would have been a smooth service.
Interparcel

Reply from Interparcel

Dear Miss K Rothwell,

Thank you for your review.

I am very sorry you have experienced a problem when using our collection service.

Please can you send the order number this is regarding to trustpilot@interparcel.com and we will investigate this further.
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Review by confirmed purchaser

easy and cheap to use

Very good value. Easy to book. Delivered on time.
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Review by confirmed purchaser

Collected and Delivered as quoted

Very pleased with this delivery service, especially as Parcelforce collected in the morning, normally I would have expected late afternoon collection for a rural location. Delivery was on schedule, only three working days separated by an Easter weekend to a non EEC European address.
Great service implemented as stated
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Review by confirmed purchaser

Easy, efficient and trustworthy.

Easy online booking system. Never had any problems.
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Review by confirmed purchaser

Insurance claim process is slow and arduous

I made a claim for goods damaged-in-transit overseas to Germany. Unlike Parcel2Go, where the process takes a matter of days, I have had to wait more than 6 weeks for a payout from the point of making a claim. In addition to photographs of the damage, I had to obtain repair quotes before a claim would be entertained. I had to negotiate a return of the damaged goods from Germany at my own expense. Upon receipt, I had to send the box and contents to Interparcel, where they sat in a warehouse for a further 2 weeks. Interparcel then had to see the damage with their own eyes, before making me wait a further two weeks for a payout that was less that the value of the item and the cost of shipping with insurance. The process has been so inefficient, I am returning to Parcel2Go for all future shipping.
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Reply from Interparcel

Dear Mr Minett,

Thank you for your review.

I am very sorry that your parcel was damaged in transit and for any inconvenience this has caused you. We do follow particular procedures when processing claims and as such we do require particular information to be provided in order for it to be submitted.
Please can you send the order number to claims@interparcel.com and we will look into this further.
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Review by confirmed purchaser

It's a small world

I use Interparcel practically ever week to send anything form one parcel to a consignment. The website is easy to use, there is a good range of services available and I have never been let down. Great service.
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Review by confirmed purchaser

Excellent

I use interparcel all the time for work and every now and then for personal use and I love it. So useful being able to choose a pickup time that works for me and for larger/heavier parcels it is so much cheaper than using Royal Mail. I only ever use the 'Interparcel' branded services (always seems to be operated by UPS who i think are very good) as I have had bad experiences with both hermes & TNT. I have also once used the service where you drop off to store and the receiver collects from another near-by store. I was amazed this only cost £1 and it worked really well. Prices are so much cheaper than if you go direct to the companies. Haven't yet had any problems after around 2 years of using Interparcel and find them a trustworthy company. Highly recommended.
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Review by confirmed purchaser

Brilliant!

Very quick and easy to send a parcel through Interparcel and much cheaper than Royal Mail.
I will use it again and recommend it.
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Review by confirmed purchaser

Quality!

My 33kg box was collected in Hertfordshire on Tuesday at 6 o'clock in the evening and is here with me ( safe and sound ) on today ( Thursday ) at midday in the Limousin in France. I've used Interparcel before and can't think of a reason to try anyone else.
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Review by confirmed purchaser

order placed and picked up within 1 hour. Outstanding

Good service well priced with exceptional collection
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Review by confirmed purchaser

always reliable

my number 1 delivery broker
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Review by confirmed purchaser

An efficient & good value service.

Having been quoted close to £20 to send a parcel from the local parcel depot,which I
gracefully declined,I took to the computer when home and discovered Interparcel.
The service is easy to use,the options relative to the speed of delivery required is
excellent and the parcel is collected from,in my case,home.
The pick-up was booked late afternoon yesterday and was collected by City Link @
10 a.m. this morning.The price,almost half of what I was quoted locally and a super
service. A 100% recommendation from me.
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Review by confirmed purchaser

Easy Peasy Lemon Squeezy!!

Why don't you try Interparcel? we have very few problems, their site is easy to use even for a blonde!! all the call centre staff are polite and helpful - it really is a good service for our shipments over seas - we like the Interparcel UPS service the best.
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Review by confirmed purchaser

Satisfaction guaranteed

I would definitely recommend and use again. Great price for a large package. Just a pity it was the Easter weekend or it would have been delivered more quickly. Also very to track from start to finish.
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Review by confirmed purchaser

Great service at a very reasonable price

Great service

Interparcel Details

About us

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World. We only work with the best couriers available including UPS, FedEx Express, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Interparcel

Get in touch

Call us on: 08719112113
We live here: Gatwick Road
RH10 9RD Crawley
United Kingdom

Category

Interparcel is ranked 17 out of 51 in the category

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