Interparcel reviews

Interparcel reviews

Good
8.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
6389 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

totally reliable

Fantastic door to door service and I knew exactly where my parcel was at all times. Will definitely use again. Thanku
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

BOOK THE BEST, FORGET THE REST!!!!!

Can't believe my luck at choosing this company. It was the least expensive, collection and delivery exactly as required and notified of delivery within a few minutes of it being done. I had an emergency and couldn't be at home for the collection, I left a note on my door asking that it be collected from another address and had to hope the driver would oblige. Thank you driver, thank you Interparcel for an excellent reliable service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good customer service.

Very satisfied with inter parcel service. I have been using them for several years. Definitely would recommend to others.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I imprest with your service and very cmpetative prises.

at the moment I am sending a few parcels a week and I would happily recommend this company to anybody ,based on my experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service

very easy to use
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

brilliant easy to use

Very happy website was easy to use and so very quickly found delivery service I wanted
Items picked up next day
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy to follow and understand

Straight forward , no nonsense, value for money
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

poor quality service

Item was lost in transit and fobbed me off with excuse after excuse on why they couldn't pay out on any claim filed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great services and prices are very competitive with user friendly system!

I would like to recommend interparcel.com to you as a very good courier company for your shipments.
They offer very efficient and reliable courier services.
Their prices are competitive with excellent customer service.
The booking system is user friendly and easy to use.
In fact, everything about them is fantastic and a try would definitely convince you!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service...highly recommended

Easy to follow on-line instructions, I have used the service a couple of times to send parcels to Scotland from the midlands and items have arrived intact and on the day stated.

Definitely use this service in the future for my courier items.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very impressed !!!

My first experience using a courier,very efficient service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant

Fantastic around service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Finally, a company that can take a parcel larger than 1m

Very easy to use website that takes PayPal which is ideal for eBay. Would be nice to be a able to correct any mistakes at the final stage.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy process to return large items to sender

I needed to return bath front and end panels to a supplier I purchased from on line. You enter size and weight measurements and get an immediate price. The whole process was very easy, all booked and paid for from my laptop at home. You print out 3 different forms/labels, with instructions of what to put where. The driver collects your items from your home, signs your copy of paperwork. All done! I paid 20p extra to get a delivery confirmation text alert. Which I received including the name of who has signed for the items. Very good. Would use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Interparcel Delivers the Goods

This was the first time that we used a courier service, so we were unsure of what sort of service to expect. We did everything online and the website is easy to follow. Even though we placed our order on a bank holiday the parcel was collected from us promptly the following day, and was delivered the next day, even though we only used the economy option. We would certainly use this courier again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

let down, failed to collect and no refund for their error

Did not collect blamed courier. Yet they have refuse to compensate for not honouring a service contract. The error lies with them failing to notify courier yet my 24hr delivery becomes 48 and I'm out of pocket.
Interparcel

Reply from Interparcel

Dear Rob M,

Thank you for your review.

I am very sorry you have experienced a problem when using our service.

Please can you send the order number this is regarding to trustpilot@interparcel.com and we will look into this further.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Bad Service, Negative Experience!

I used there service a view Times, always with the same Experience.
Cheap price Quoted to get the Job and Billed after then for apparently over Sized goods.

Had to refund a Buyer as a Item was Damaged on Delivery, statement from the Buyer was:
The Parcel Service is useless, Driver Mentioned he "might" have dropped it!
Interparcel

Reply from Interparcel

Dear Mr Daniel Klinner,

Thank you for your review.


I am very sorry you have experienced a problem with our services.

Please can you send the order number to trustpilot@interparcel.com and we will investigate this further.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good value for money but doesnt always collect and 0845 number if goes wrong

if you use interparcel heres my advise, NEVER use city link, time and time again they do not collect, in average 3 in 5 are fails from my own bookings, this is when booked through interparcel as when ive used them through other places not had an issue so i just now assume they dont make enough money on from interparcel as there parcels are least important, i only use city link when i have something collected from somewhere else and delivered to me as there is no need to print a label, well worth spending the time printing a label and having ups deliver your good, i have even had city link return a parcel after 1 delivery attempt but thats not interparcels fault although another minor issue is when parcels do get returned they dont come back to you they go to city link office

TO SAVE MONEY go down to 2 days service and use INTERPRCEL ECONOMY i have used it maybe 100 times or more and 100% has arrived the next day after collection as its UPS and UPS only do next day, they are also very good at collecting, although every time i have used the option to say collect before 2pm they always phone and say they wont make it so useless option really.

things they needs to do to provide a better service is get a normal number rather than charge people to call them on an 0845 number and have a word with city link as there shocking
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Terrible, terrible terrible

Yesterday, for the second time in as many weeks, my Interparcel courier failed to pick up. I have lost so much time and expended so much stress with this company I am lost for words. The worst thing is, when you speak to customer services, it sounds like they are reading from a script. 'Pick up is not guaranteed' they chant, as though you are a complete lunatic to expect the parcel you booked to be collected to actually be collected. Then, they leave it so late to actually respond to a request, they re-book a failed delivery, for the day after the day after it was supposed to be collected.
Seriously - this is pretty rubbish.
Interparcel

Reply from Interparcel

Dear Teena Lyons,

Thank you for your review.

I am very sorry you have experienced a problem with your collection.

Please can you send the order number to trustpilot@interparcel.com and we will investigate this further.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

useless if anything goes wrong

I paid for a delivery but no shipping labels came through so I used live chat and after being rudely cut off (3 times) I finally got an answer
there solution was to pay for the delivery again and then they would refund the payment
so I know have two paypal payments sent to interparcel but yep you guessed it they wont refund one payment even though it shows in paypal that I have paid twice for one delivery
so I lodged a claim via paypal and within the hour interparcel emailed me claiming they cant issue refund until I cancel the paypal claim
I DONT THINK SO CLAIMS CANT BE REOPENED WHEN CLOSED
WHAT A PATHETIC COMPANY ALL FOR £5.08
I WOULD HATE TO HAVE TO MAKE A LOSS OR DAMAGED CLAIM
PLEASE BE CAREFUL
Interparcel

Reply from Interparcel

Dear Louise Hunter,

Thank you for your review.

I am very sorry you have experienced a problem with our services.

Please can you send the order number to trustpilot@interparcel.com and we will investigate this further.

Interparcel Details

About us

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World. We only work with the best couriers available including UPS, FedEx Express, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Interparcel

Get in touch

Call us on: 08719112113
We live here: Gatwick Road
RH10 9RD Crawley
United Kingdom

Category

Interparcel is ranked 17 out of 51 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.