Interparcel reviews

Interparcel reviews

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Review by confirmed purchaser

USELESS

Parcel booked in on Monday evening to drop off at collection point next day in Gateshead at Parcelforce depot.
I arrived midday at address given, looked high and low around street and surrounding area for Parcelforce office. I couldn't see it anywhere. I eventually asked a passing courier if he knew where to find Parcel force. He thought the office had closed years ago.
I phoned Interparcel. AT my cost 10p per min!!!!!!
I had a 29 minute conversation. Eventually I was offered the possibiity of having the parcel collected from my home next day. I was not going to be in and the collection was to be marked" If no one at home , parcel on back step".
Next day the parcelforce courier arrived in our village. The address to collect from was incorrect. His instruction were to collect from Woodside Not fromo our house at Woodview.
There was no one in at Woodside.
He did not collect the parcel from Woodview.
at 18.00 I phoned Parcelforce to find out why the parcel was still on our back step.
Parcelforce told me that a driver had called , found no one at home and left.
I said that there were instructions given to collect parcel from back step if no one home.
Parcelforce told me no such instruction had been passed to them by Interparcel who had ordered the collection.
I contacted Interparcel by email, there being no staff in office there from 17.30
I received a reply that it was up to the discretion of the driver whether he will collect from outside the house.
The delivery was rescheduled for Thursday and has been collected.
I have demanded that Interparcel refund the payment made for the delivery of this parcel and my phone costs.
I have received no response.
This parcel will not arrive now untill Tuesday next week seven days After my attempt to deliver it to the collection point nominated in my contact.
My wife spoke with the driver on Thursday who collected the parcel.
He spoke with on of his cooleagues who isa postman at alnwick. Between the two of them they worked out that the correct collection address should have been WOODVIEW. The driver delivers here often and is accustomed to leaving parcels went we are not at home and has NO issue with this.
I dislike bad service. I dislike even more people making mistakes then blaming someone else for their catalogue of errors. lying to customers to excuse themselves.
VERY POOR INDEED
I reitterate that I wish to be compensated by refunding all charges and costs
Interparcel

Reply from Interparcel

Dear Mr Brown,


Thank you for your review.

I am sorry that you are unhappy with the service that you have received.
Please forward your order number to Trustpilot@interparcel.com so that we can look into this further.
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Review by confirmed purchaser

Highly recommended.

Have been using Interparcel for years now. Always has excellent service.
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Review by confirmed purchaser

Not a good experience for a first time user!

Speaking to customer services was fine. Every time I called the service was polite and promt. Pitty the courier didn't even turn up to collect my parcel!!
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Review by confirmed purchaser

used for years....great service

The service works efficiently and is well presented on their website - very easy to get a quote and the pages aren't crammed with useless data....just the essential.
The strongest point of Interparcel is their customer support - the few times I needed them there was virtually no waiting and no automated system....oh, and they solved the problem very quickly.
Recommended.
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Review by confirmed purchaser

Good thank you. Worked

The parcel was delivered within the working days quoted.
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Review by confirmed purchaser

FANTASTIC

FANTASTIC SERVICE FIRST TIME USED, WILL USE ALL THE TIME NOW.
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Review by confirmed purchaser

Best prices and easy to use.

Use them regularly. Always best prices and no hassle website. Recommended.
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Review by confirmed purchaser

Great convienient service

Great dropoff points very convienient
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Review by confirmed purchaser

Easy to use tracker

The email I received confirming the order had a tracking link added, brilliant to follow using my mobile phone at work updating the parcel's delivery.
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Review by confirmed purchaser

Very simple way to get your parcel moving

Great idea, having a broker that manages several couriers online. Getting a parcel from Coventry to Sevenoaks with just a few clicks was easy-peasey. Don't know why folks didn't think of this before. First rate.
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Review by confirmed purchaser

Epic experience

Found the service simple and easy to follow, as well as being competitive in price. Parcel was collected promptly by a very pleasant agent who was more than happy to answer any questions I had. Very straight forward transaction. Hopefully delivery will be as stated and go as smoothly as collection was. Would recommend to anyone.
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Review by confirmed purchaser

Interparcel service good, shame about the courier!

After placing an order for a collection and next day delivery, it then took a week and lots of phone calls to eventually get my parcels picked up and delivered.
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Review by confirmed purchaser

absolutely useless

2 times in a row ive booked amd paid good money both times last time they changed my booked service to a different company so labels didn't and nobody knew where my parcel was.
This time nobdy turned up. But apparently I wasn't in. Od been in all day. Now its a bank holiday weekend and I have to wait in all Tuesday for another collection and possibly bad ebay scores
Interparcel

Reply from Interparcel

Dear R W Hedger,

Thank you for your review.

I am sorry that you are unhappy with the service that you have received.
Please forward your order number to Trustpilot@interparcel.com so that we can look into this further.
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Review by confirmed purchaser

Convenient, great choice of services and good value.

I've been using Interprcel on-line for many years. The service has always been great and I always recommend it to others.
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Review by confirmed purchaser

Easy Peasy

Have you tried Interparcel.com ?? its a really easy way to send your parcels.
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Review by confirmed purchaser

Easy booking

Easy booking and good service in my experience
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Review by confirmed purchaser

Great website and service every time

Great website and service every time - cant say any more
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Review by confirmed purchaser

Best Service

No Complaints
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Review by confirmed purchaser

Cheap, prompt delivery that arrives safely in one piece

This is the first time I've used them, but I thought I give them a try as they were slightly cheaper than anyone else. They delivered a fragile item on time, intact and the purchaser was delighted, hence so was I!
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Review by confirmed purchaser

Economical & reliable

I've used Interparcel for years for both UK & overseas parcels. It's simple to use, and a lot more economical for parcels over 2kg than Royal Mail or Parcelforce. On the very rare occasions that there have been problems over the delivery, Interparcel has been prompt & efficient in sorting it out. I use UPS & FedEx through Interparcel, and I have never lost a parcel.

Interparcel Details

About us

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World. We only work with the best couriers available including UPS, FedEx Express, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Interparcel

Get in touch

Call us on: 08719112113
We live here: Gatwick Road
RH10 9RD Crawley
United Kingdom

Category

Interparcel is ranked 17 out of 51 in the category

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