Interparcel reviews

Interparcel reviews

Good
8.3
from 0 - 10
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Review by confirmed purchaser

Excellent service

If you want excellent service fast delivery and really reasonably priced then please use inter parcel
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Review by confirmed purchaser

misleading

Booked service via interparcel using hermes signed for service ,upon booking it clearly showed that it was a 2 day delivery after pick up , however this did not happen, and when I contacted interparcel they said the service was actually a 3-5 day delivery , completely unacceptable and misleading service
Interparcel

Reply from Interparcel

Dear Dr Taylor,

Thank you for your review.

I am sorry that you are unhappy with the service that you have received. The Hermes UK Economy Signature service is a 3-5 working day service which is stated at the time of booking.

I can confirm that your item has been received at the central hub and will be sent on to the delivery courier for delivery shortly.
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Review by confirmed purchaser

Well impressed

I would highly rate this service, firstly I didn't have to print any address labels, like some of the others wanted, which is just as well, as I don't have a printer.
Secondly the delivery guy was friendly and reassured me that they would sort everything out for me. Thirdly, the post office wanted to charge me £16.40 for the parcel, the only thing I would like to mention, is once I was happy with the price quoted & time I wanted, they added on VAT, it would have been helpful to know if VAT was included on not , otherwise I would have marked it as a Five star.
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Review by confirmed purchaser

Very poor service Very poor communications

Booked parcel to be collected last week it still hasn't been picked up.No Phone call no email I am still awaiting an answer why it wasn't collected contacted customer support to
Re arrange for them to collect after 10AM today they turned up at 850.AM and left a note. If I ran my company like this I would be out of business in six months
Interparcel

Reply from Interparcel

Good Afternoon,

Thank you for your review.

I am sorry to hear of the problems that you have had with your booking. Please forward your order number to Trustpilot@interparcel.com so that we can look into this further.

Thank you.
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Review by confirmed purchaser

Fast, easy, great value

Having paid for a parcel to be sent to my sister in France through Royal Mail, only to have it returned, battered, broken and with no explanation, to then pay less for a great service which I have a notification when the parcel is delivered is great. I will be using this service for all my future parcel to France.
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Review by confirmed purchaser

Fantastic service, highly recommended!

At 11.30 am my son phoned me up to say he had sold a heavy item which needed to go that day as it was bank holiday the next day and he was at work. I had no idea about couriers so I googled couriers uk and up came Interparcel. The site was really easy to use, i simply put in the details of my parcel and it showed all the couriers available, when they could pick up, and deliver and the cost, all very clear. I decided on one (UPS) paid and received all the address and shipping labels to print off. All very easy and straightforward. As I said this was at 11.30am and the cut off time was 12 midday if I wanted it to go that day. Just made it, and even more amazing was 15 minutes later the courier was at the door! Can't fault this service, it's my onestop shop for all my future courier needs!
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Review by confirmed purchaser

garbage

Use another courier
Interparcel

Reply from Interparcel

Dear Mr Binch,

Thank you for your review.

I am sorry that you are unhappy with the service that you have received. Please send details of your complaint along with your order number to Trustpilot@interparcel.com so that we can look into this further for you.
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Review by confirmed purchaser

Great reliable and efficient

Simple process, great value and UPS were first class when delivering the item.
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Review by confirmed purchaser

As easy as buying a newspaper at the local shop

I needed to send a parcel to France and had no idea how or who so checked on the internet for companies who do this Interparcel stood out as the cheapest so I went to there web site and it was so easy to arrange and with the tracking it was plain sailing from pick up to delivery in 2 days on the economy service.
Thank you interparcel will use again and tell all my friends.
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Review by confirmed purchaser

fab, reliable

Great service, regular helpful and friendly drivers and they know your opening hours, fab would recommend
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Review by confirmed purchaser

Not delivered but satisfied with service.

After booking,I discovered i needed a printer to run off delivery instructions. Unfortunately I don't have access to a printer, no problem I phoned, my order was cancelled, and a full refund given. That to me is good service. Thanks.
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Review by confirmed purchaser

fast and efficient booking system

easy to book, complete details and send

This review has been reported to customer service by the company for containing sensitive information about the company (such as names of employees or owners).

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Review by confirmed purchaser

Rock Solid Service

Easy to use, good prices, and a real customer service department who help if anything goes wrong. What more could you want?
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Review by confirmed purchaser

Speedy and efficient!

Good priced options and really easy to arrange - great service thank you
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Review by confirmed purchaser

very nice

the forms are a bit boring and get to overtime too quickly, but the service is good
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Review by confirmed purchaser

Disappointed

Paid for overnight delivery but parcel not even collected !! Purposely took it to work where there is someone on site 7am to 7pm yet driver registered collection as not successful..NOT POSSIBLE.. Now it's Bank Holiday weekend so I have unhappy customer because his parcel will not get there until next week
Interparcel

Reply from Interparcel

Dear S A Harrington,

Thank you for your review.

I am sorry to hear that this item was not collected as expected. This has been raised with the courier in question who will call you within the hour to advise the outcome of their investigation.

Once again, I am sorry for the inconvenience that this may have caused.
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Review by confirmed purchaser

Good value and usually great service but one broken item hence 2 star.

I find the site very easy to use but it would be good if some details were remembered on the site [my postcode, shop I drop off at and card details for topping up].
Problem I had was with Hermes; item sold on Ebay was broken but many others have been delivered unbroken always within the time frame indicated.
I will continue to use Interparcel to select the courier of my choice.
Interparcel

Reply from Interparcel

Dear David Beighton,

Thank you for your review.

I am very sorry that your parcel has been delivered in a damaged condition. Please forward your order number to claims@interparcel.com and we will look into this further for you.
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Review by confirmed purchaser

Great service, easy to use/book and cheaper than the PO services

Will definitely use again.
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Do nothing to help the customer

Interparcel sent my item with Ups, who apparently damaged the item. So it was then sent for investigation according to the tracking. Five weeks, six failed return deliveries, 30 emails and 12 telephone calls, Interparcel decided the item was now lost.

Of course, damaged items that are restricted are better than lost items for the company, but of course they need to be returned and in my case they couldn't return it.

Four days waiting in for the citylink courier (who were to return the item) and Interparcel were 'very sorry'. A court case awaits them.
Interparcel

Reply from Interparcel

Dear Mr Carter,

Thank you for your review.

I am sorry to hear of the problems that you have had with this order. Damage during transit is rare with this service, the courier have advised that this will be investigated fully internally.

Unfortunately, when returning the goods, the item has been declared lost in transit, a loss claim will now need to be processed for this order.

Once again, I am very sorry for the inconvenience that this has caused you.

Interparcel Details

About us

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World. We only work with the best couriers available including UPS, FedEx Express, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Interparcel

Get in touch

Call us on: 08719112113
We live here: Gatwick Road
RH10 9RD Crawley
United Kingdom

Category

Interparcel is ranked 17 out of 51 in the category

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