I ordered shower panels off the IPSL web-site but when they were delivered they were not what I was expecting. I thought they were going to be a plastic coated plywood but they were just thick plastic sheets. This might be my fault for not looking closely enough at the specification on the web-site, but they certainly weren't suitable for the job. I contacted IPSL immediately after the delivery and they agreed to arrange collection and a refund. The goods were collected a few days later and the credit took a further few days to arrive. Not the best experience but IPSL were efficient in resolving the problem.
To reply as a company, please log in to your business account.