im still waiting for my order .... 10 days now, will leave a review once i get my order ..... was supposed to be here last friday .... then today and now tomorrow ... so i will just have to wait and see .......
Ordered this on a site that promises 48 hours delivery. I ordered it on Wednesday but didn't receive it until the following Thursday (8 days). However, it's a very good bbq and easy to put together. Just make sure to store it away in windy conditions as it's quite top heavy and mine blew over in the wind and broke the handle.
1) Quote from your website:
" Excellent Customer Service:
.....Our telephone lines will always have a human at the other end, and we aim to answer any correspondence within 24 hours of receipt...."
This was not the case.
On the day I ordered, I called to ask a question. The phone was answered, I asked my question and was immediately hung up on. I tried calling back but the line was busy. My impression was that the person at the other end had no interest in talking to a customer. I went ahead and ordered anyhow.
2) I received an email informing me that the item would be delivered on a specific date. I arranged my work so that I would be home on that day. I waited all day, but there was no delivery. Around 4pm, I started calling the number listed but it was continuously busy. Again, I was left with the impression that you have no interest in engaging with customers. I also emailed both the person that sent the delivery date and to the general "firstname.lastname@example.org" email address. No response on that day.
On the day AFTER the expected delivery, I received an email saying that delivery would delayed by one day. Too late - that email should have come the day before. I was at work and not able to receive it. Thankfully the courier was helpful and I arranged delivery at a time that suited me. Irish Sports Warehouse communication was not good enough,
4) NOWHERE on your site did I see any reference to the fact that the product would be self-assembly. Fortunately, I am adept at self-assembly. I believe that leaving out this information gives a false representation of the product..
5) The link to Terms & Conditions below (from this Trustpilot page) does not go to Terms & Conditions. I do not, therefore, agree to any Terms & conditions but I need to tick the ACCEPT box in order to post my review.
I have a product at the only price I can afford and I am glad of that. However, I would not recommend Irish Sports Warehouse to anybody.
The bolster I bought was of very good quality and as described. My one caveat is that delivery took a few days later than first indicated, which wasn't a problem in itself but I'd have preferred to have known it in advance.
Having received the product the construction was relatively straightforward. The instructions were however evidently written by someone for whom English was an additional language.
The trampoline had been purchased as a replacement for one that has lasted for over 7 years and it was reassuring to see that it appeared have a significantly more robust construction.
Delivery was poor and exceeded the 48hrs advertised. Moreover, it necessitated multiple calls by myself to the supplier and their courier due to errors/delays by the supplier.
Ultimately, I had to go to the courier's depot to collect the item myself and avoid another day of disappointment.
Extremly happy with the product & service recieved coupled with the fast arrival of the product, I will use Irish Sports Warehouse again.
i received the Golf Cart last week it was delivered on time and in good condition i have only used it twice and both times seems ok , the controls i felt were ok but have to keep adjusting the power as if you leave it on lets say 3 and just put the power on and off it moves at different speeds each time not regular or the same, nothing else to say at this time, Regards Noel
Cintura Sports Pulse Elliptical Trainer
easy to put together - very stable - good fun to excersie on it - good price - was adviced about 8 days delivery and it arrived after 4 days - just love it :)
Ordered Tahiti black massage bed. Came within the stated 48 hours. Made phone call to organize delivery if wasn't home, very polite and helpful. LOve the table, sturdy and much lighter than others have tried!
After reading some reviews I was in two minds whether to order or not. Suffice to say I did order and was more than pleased with my purchase, value for money, quality of the equipment and service.
Delivery was delayed by a wkend but I had an email in plenty of time to let me know.on delivery day I had to phone the office t ask for a phone call from driver to let me know before hand when he would arrive so I could leave work to be there. Receptionist and the driver both very nice and obliging. I got a vibro plate 2000w and am absolutely delighted with it. Was half expecting it to be rubbish as it was so well priced. But it wasn't . Highly recommend the company and so far the product :)
Ordered viberplate on May 15th, phoned twice (after 4 days & again after 6/7) as I hadn't received it. I eventually,10 days after I had placed the order, & only because I stated quite firmly to 'Denise' who answered my call on that occasion that it was my third time ringing, did she make an effort to get a truthful & accurate response for me.
My first call elicited the response 'I'll ring the courier & call you back' - no phonecall back made.
My second call got the response 'I'll check with the warehouse & ring you back' - I'm still waiting for that call back also!
On May 25th 'Denise' told me that the item had been damaged in transit & was now out of stock.
Had anybody rung me back to keep me updated I would not now feel so frustrated & irate. Nice one Sports Warehouse ! !
I bought a vibro plate as a present for my partner as she wanted one for a long time but found they were very expencive everywhere, We went online looking at the different types and came across the Irish sports warehouse and could not believe the differance in the prices there.We found them excellent value for money and they have an excellent delivery service,
My partner is now shaken and not stirred and very happy
Anne W found this review useful
i ordered a hillman golf trolley at the beggining of may and only got word today (16th may) that ill have it on the 18th may i dont mind having to wait but they could do with keepin me informed on wat was going on and why there was a delay other then that i find the web site very good and very cheap.all i ask is to keep in touch if there any problems. 9 of 10 from me when it comes to the company
I recently bought a vibroplate for my girlfriend(she'd wanted one for ages).
From choosing the product, to processing the sale, to delivery of the goods, I could not fault Irish Sports Warehouse. I had shopped around and found them by chance, but I was glad I did and would not hesitate to make future purchases and recommend them to friends and family.
Got delivery of the exercise bike on time. Assembly was fairly easy. A good sturdy product. One criticism only. The instructions regarding functions and features were not very clear. Some of the english was not easy to undestand. I believe it should be written in simple "easy to understand" language.
my only issue was the first time i went to purchase item i could not purchase the item on my lazer card and as i dion bother with a credit card i had then to borrow a friends credit card to purchase item
They delivered on time and no hidden costs or nasty surprises
Hi there, i bought a viberation plate from irishsports warehouse.. They were great to deal with and very fast. My item was exactly as it looked on the web page, i was certainly not disappointed. I would highly recommend them for all your gym supplies. regards Ash.
I am big online/eBay user and often expecting delivery of items bought online. Never had such a bad experience before.
I was searching present for my sister birthday on 05/05/12.
I paid for my order on the 26/04/12 with 48 hours delivery service.
No body was in contact with me until 01/05/12, there for i phoned my self to check where is my order.
I was told that unfortunately the machine i ordered was not in stock, but now they received it and it will be delivered on Thu 03/05/12. I could not understand - why nobody contacted me to inform about delay?! i got upset even more when machine did not came on expected day again! And no body was contacting me.
I phoned again next day 04/05/12 . Got surprised even more, i was told again that the machine is not in stock at the moment,but i will receive it on Tue 08/05/12. Of course i was not happy, but couldn't change anything, had just to wait.. But I did not received it again! Phoned in the evening to check what is happening now.
No body has apologized to me,I did not get even sorry. I was just told that there is delay due to BH. And the delivery will be in next day Wed 09/05.
I got fed up with the all situation and as i still did not get it on Wed, I phoned Thu 10/05/12 to check where can I COLLECT my order, as the service is so pure! I was hung up twice off the phone!
Eventually some one phoned me - and i got the exercise machine in the afternoon.
If I wouldn't tell my sister about the present I would definitively ask for refund and cancel the order!!
48 hours delivery turned in to 2.5 weeks delivery!
No body contacted me for all the time!
Very disappointing ! Not reliable company at all!
I ordered an inversion table on Monday about 1pm for 48hr delivery. I had rang the company about 5 times with no answer after the 48hours had passed.
The order eventually arrived at my door at about 1pm on Friday. 2 days late without an apology. I didn't mind the lateness as such but the fact that I wasn't there to receive it, they said I would have to collect it from Mulhuddart. I asked to leave it with my neighbour which they did.
Also, the inversion table appears to have been used and the instructions and parts that came with it were not correct.
I was very pleased with my purchase, excellent value for money especially when delivery was included.I would have liked an e mail or more notice by text about delivery.I only got 45 min.notice and I was nt near my phone when call came through. I drive 4 miles to meet delivery van as they had passed on to another residence.Overall very pleased with product
I bought a BBQ last week. 48h delivery turned out to be 5 days. When putting BBQ together a lot of screws and holes didn't match so had to get new screws. When all sorted to connect to gas the top lock connection for the gas does not fit as Irish and uk gas bottles are different and there are no information regarding this. So we are still looking for an Irish part for the gas connection and have to spend More time and money to get this sorted. Surely you must know about this and should only be fare to inform costumers about this. Still have to use BBQ to know the quality of product but I'm not very pleased with service.
Bought an excerise bike from these guys. Best value around by miles. Delivered really speedily. Only gripe is my bottle cage is not the one advertised, it's cheap and rubbish. Everything else could not be bettered! Thanks lads.
I ordered a trampoline on the 20th of April, I still am not in a position to use it as it was missing a support bar which means its part assembled in the garden, we phoned the company and once the women finally relished what part we were explaining, she told us it would be sent straight out. Still waiting to the disappointment of the children who have anxiously been waiting to use it for the last week and a half. I just hope when the part comes that we won't be missing anymore parts, as we're only in the early stages of assembly.
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