I urgently need new Parliament hinges for my conservatory. The old ones were rusted and difficult to open. The new brass ones which I selected from your excellent brochure arrived the following morning and were fitted straight away before the weather changed for the worse. Very impressed.
Really quick service, only slight disappointment was the letter box flap came with three screws in a sealed back not the four it needed. I have no doubt they would have replaced it, will happily be using again though. Everything else was great price, great quality and I will be buying again soon.
Always on time, good products.
Only gripe sometimes the website can be a bit confusing sending you to the wrong products etc which can be very frustrating at times. Otherwise the products are good and delivery service is usually on time, with a couple of minor glitches on the of occasion (but I do use them quite a bit) will deffo keep using!
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Asked a question about which product I needed to solve a problem. The answer came back quickly and it was just what I wanted. A few days later I ordered the product and some more that I needed and the process was easy and fast. I got a delivery a few days later and all arrived in one package, which made it easy to store until I started work.
All in all a great service and a pleased customer.
Very prompt service and high quality products delivered. I like the idea of a no charge return service. Good range of products offered. Annoying that VAT in not included when making comparisons with other suppliers.
always a worry matching up old equipment but the yale master you suppied just took all the problems out of the job and as a rental property it had to be fixed pdq the job was a doddle and fit in minutes would promote this unit to anyone its terrific
many thanks ginger
I have shopped with ironmongery direct a number of times over the years and always get fast affordable service. Their staff are knowledgeable and polite if you need advice. The range on offer is extensive and always good quality, if you know what to expect for the price you wont be disappointed.
The packing guy must be really thin because he keeps dropping his lunch snacks in the boxes, that's fine by me, but could you cater for those that can't eat chocolate, my mate's really jealous!!
Delivery was very quick indeed (item got here the next day). Item was as expected. However I did think the cost of delivery was a bit too high even though it was quick, it didn't seem justified given the size and weight of item. Other than that though, they were certainly reliable and if you need something quickly they're worth a shot.
I've placed orders before without problem, but on this latest order - after 5 days, it has still not arrived.
The Parcelforce agent has failed to deliver and does not take note of posted instructions on the brief moment I'm not at the address. Ironmongery agent failed to care and blamed Parcelforce, suggested I drive and collect goods from depot myself.
Perhaps I should drive to another store and buy my goods there instead in future!
Have been looking for a particular item for months - found it on IronmongeryDirect! It was sent promptly together with a free catalogue and a snack bar as a little gift. Was impressed with the website and the detailed picures and product descriptions. Would use again.
Had a phone call from the carpenter who was making my door casings and hanging the door on Thursday eve stating that he was going to start on Saturday and that he needed the doors and furniture in his work shop. I had ordered and received the doors from a local builder’s merchant but had not ordered the handles, locks and hinges even though my wife and I had decided on which ones to order.
As soon as I put the phone down with the carpenter I fired up the laptop, looked at the clock it was now 6.50pm no way am I going to get these by Sat I said to myself. But to my surprise your web site stated free next day delivery if ordered before 8pm. I ordered 12 handle kits, 2 bathroom locks and bathroom turn knobs. Friday I shot home from work to find out if the goods had been delivered, I was very disappointed nothing! Saturday morning while loading the van with the doors to take to the carpenter my neighbour turns up with a big box! I was presently surprised to find out that the delivery did turn up on Friday and while my wife was out he had accepted the delivery.
I opened and inspected the items which were all there and of brilliant quality and to top it off there was a free choc bar in the box to eat in the van on the way; I must admit that comparing the costs to local suppliers I had my doubt but can honestly say that I am so far very impressed and will defiantly ordering all my iron mongery direct from you !
Thank you from one very happy customer
The second time I've used Ironmongery Direct (recommended by the local joiner) and the service has been excellent.
I was dismayed that of the two polished stainless steel numerals I ordered one was unfinished on the back and still covered in mill oil. The other was perfect???
Apart from that they sell everything piece of ironmongery I need for my house renovation and the prices are very good indeed.
Best of all is the fast, accurate and very helpful service - and next day delivery.
The website was easy to use and delivery was quick. The drawer runners supplied were good quality. More information is required on web site on items. The runners were designed to separate to ease fitting but this is not mentioned on web site. There was not mention on web site of limits of movement e.g. how far can the draw move.
Found what I was looking for on the web site easily,
Ordered on Monday & they arrived Tuesday. with confirmation emails letting me know the status of the deliver.
Would defiantly recommend IronmongeryDirect to anyone.
I made an order at 4pm and had it at my front door the following morning ! Everything was packaged well and the crystal door knbs looked amazing on the newly painted wardrobes so couldn't be happier !!
Always in stock and very helpful on telephone if I have a query or want to add to an on-line order, including Sundays, when I do most of my ordering for the coming week. Very prompt delivery.
website very easy to navigate, extensive choice of stock well described, highly competitive prices, delivery by royal mail which meant as i missed delivery it was left at my local post office and not returned to some distant depot. All told, an excellent shopping experience.
Delivery took two days, contrary to the "next day" offered.
I had hope for four padlocks all operated by the same key, but in fact got two pairs operated by two keys. This is arguably more secure, and only means carrying one more small key on my ring, which isn't really a problem.
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