This is the service you know you should get but seldom do. I ordered some bits and pieces, including two hot bed handles. The online ordering was straightforward, the goods arrived next day. I was slightly disappointed by the handles: I was expecting cast ones and they were actually tubular. I phoned ID just to say that I didn't think they were quite as illustrated though I was fine with the ones I had. The person I spoke to was concerned that I was not entirely pleased, and , despite the problem being at least partially my fault (I hadn't realised that there were 3 different kinds of handles but only 2 illustrated) she refunded the original ones and postage and sent out the new ones post-free. I shall certainly be back.
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