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Review by confirmed purchaser
27 November 2012
Wrong items delivered
Delivery was wrong on simple items. Good Job I checked. Could of done without the hassel. Ironmongery Direct should offer a discount if they mess-up?
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to your business account.
9.2 / 10
Reply from IronmongeryDirect
28 November 2012
Dear Mr Butchart
Thank you taking the time to discuss this with me today.
I was very disappoint to hear you had received the wrong items and as discussed I have made sure steps are in place to avoid this happening again.
I am very glad to hear that I have restored your faith in IronmongeryDirect with the way your concerns were handled. We look forward to your valued custom in the future.
Sales Team Manager