IronmongeryDirect reviewed by

2 Reviews

Review by confirmed purchaser
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Didn't Arrive - Not a great 1st experience

Ok it was close to Xmas but it was to be delivered before it; had all teh emails etc giving delivery day ...and parcel just didn't arrive! No explanation, no apology...now no idea when it might arrive.

Poor
    IronmongeryDirect
    TrustScore 9.2 / 10
    5,521 Reviews

    Reply from IronmongeryDirect

    Dear Mr Pearson

    Thank you for taking the time to discuss your feedback with me today. I'm sorry to hear of the issue you had regarding your delivery and as discussed I will look into this further for you and make sure steps are put in place to rectify this happening again.

    I would like to reassure you that this is not our normal level of service. I hope you will use us again and give us the opportunity to show you our usual high standards.

    Kind regards
    Lauren Tennant
    Sales Team Manager
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