I bought 3 of the same items form their website and only to find out later that they will not release the order as they will only sell 1 item per customer. They should add this on their website or perhaps only allow 1 item to be bought online.
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The particular product you ordered is targeted for fraudulent activity. Orders for this product have to go through certain checks to protect our customers and ourselves. We do also restrict the quantity ordered if it is the customer’s first order with us.
I apologise if you feel you have been treated unfairly but these measures are necessary to help us deter credit card fraud.