Excellent hardware, wide range; but clunky website
The company covers an excellent range of good quality hardware. The printed catalogue is generally good, often excellent. Telephone ordering is perfect. Deserves at least 4 stars on this basis. But, two things that slightly let the side down are: 1. The printed catalogue index is very hit and miss. For example, if you look up "bell push", the only item listed is black iron. But there are - as expected - numerous other bell pushes that are just not mentioned. 2. The website is clunky. Want to enter a catalogue number for an item to be ordered? Not intuitive. When I ordered I ended up with double or triple what I intended. Want to change your password? Not easy to find out how!
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Thank you for taking the time to discuss your feedback with my colleague Stuart today.
I am pleased to confirm that we are amending the index for our May catalogue which I'm sure you will receive a copy of. Stuart and our web team are also in the process of reviewing the issues discussed.
We welcome all feedback from customers to enable us to improve our service.