Lacking product knowledge but got there eventually
Purchased some soft close attachments for my kitchen cabinet hinges. They didn't come with any fitting instructions and as it turns out were not compatible with the hinges that I have. As the company was fairly local to me, it took them back to their location to exchange them. The guy behind the counter was unfamiliar with their products and had to get advice. We got there eventually but at a cost which was over double that of my original purchase.
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