IronmongeryDirect reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

soss hinges

the product is fine but on the website it wasn't clear whether it was a pair of hinges or just one so that entailed a phone call plus a possible extra delivery charge as I had already placed my order. Staff were very helpful and polite. However, my delivery was scheduled for the following day but wasn't delivered until a day later which was disappointing.
    IronmongeryDirect
    TrustScore 9.2 / 10
    5,496 Reviews

    Reply from IronmongeryDirect

    Dear Mrs Ellis

    Thank you for taking the time to provide your feedback.

    I have checked our website and it does now say these hinges are sold as a pair which should stop any further confusion.

    I have also spoken to our courier in regards to the late delivery and it appears the driver got held up on the original delivery day. Normally in cases like this we do contact customers to advise of any issues so I am sorry this did not happen on this occasion. I have reimbursed the delivery charge you paid.

    I hope this will not deter you from using us again and we look forward to doing business with you again in the future.

    Kind Regards
    Nicola Miller
    Comment (?)