IronmongeryDirect reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent in all aspects, customer services dealt with a late delivery quickly and efficiently.

Good easy to use web site, easy transaction. Good communication from company keeping you up to date with your delivery. Parcel delivery company late with delivery, customer service were friendly and polite dealt with the problem. Excellent items and well priced.
    TrustScore 9.2 / 10
    5,502 Reviews

    Reply from IronmongeryDirect

    Dear Mr Emmott

    Thank you for taking the time to provide us with your feedback.

    I am sorry to hear that our courier was a little late in delivering your goods. I understand that you paid for a before midday delivery and the goods were received at around 1.30pm. My colleague has refunded the delivery cost to you.

    It is unusual for deliveries to be late and it appears that in this instance the driver experiences some traffic problems on his route.

    I am happy that overall you are pleased with our service and I hope you will continue to order from us in the future.

    Kind Regards
    Nicola Miller
    Team Manager
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