The delivery driver did not bring two items because they were damaged back at base. However, we neither have the parts or the refund and we are unsure of the next step. The lady at the end of the telephone was helpful but no one has got back to us with a response. £23 is £23 pounds after all. Otherwise, a quick and efficient service.
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I am really sorry for the confusion in regards to the damaged items. I am pleased to hear that my colleague Sarah has spoken to you this morning and the replacement items will be delivered tomorrow morning. Hopefully this hasn't caused a delay in your work.