IronmongeryDirect reviewed by

Providenciales, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company. Beware the website!

Nothing wrong with the company, but the website has caused some serious issues.

I'll quickly say that they were quickly and pleasantly resolved by the excellent telephone service, but the point is that I have had duplicated orders twice, no order at all once. I can only advise that if the site times out on payment DON'T assume the order has gone through. Phone to check.

The search system needs a lot of work. Some things could only be located after I phoned support and was told the specific product strings to enter. They did not come up on a simple subject search or a category search even though the codes were in that category.

So company *****, website ***
    IronmongeryDirect
    TrustScore 9.2 / 10
    5,502 Reviews

    Reply from IronmongeryDirect

    Hi Grahame,

    Thanks for your patience and apologies for the inconvenience, this certainly not the experience we look to give our customers online.

    I would like to speak to you to gather a few more details, so that I can ensure that the problems you faced are resolved. Please can you call me on 01268 723052 or alternatively email me or send your details to stuart.wilson@ironmongerydirect.com.

    Apologies again, kind regards

    Stuart Wilson
    Head of Marketing
    Comment (?)