purchased items were due for delivery on 13th Feb waited in all day no delivery lef email and rang them in the morning 14th feb told they were due for delivery waited in all day no delivery left second email to ask what was going on had phone call 10am 15th feb told delivery would be early afternoon at 3.30pm had to go out for twenty minutes left note on door but delivery was taken back to depot for delivery 18th feb so had to drive 25miles to depot at 6.30pm to collect. joke or what !!!!!!!!
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Thank you for taking the time to talk to me today regarding the issue you have had with the delivery of your order. We do take this issue very seriously, and will follow up with the courier concerned to find out where your delivery went wrong. We have a 98% success rate for orders being delivered next day, and hope that you will give us the opportunity to prove that this is not our usual level of service.
Once we have isolated what caused the issue with the courier we will contact you again to advise you, and will of course refund you the carriage charge on your order.