Sue is great, but product selectors should be more accurate!
After having made mistakes ordering Spiral balances online due to a lack of clear information and a confusing website layout, I finally spoke to Sue who was very helpful in clarifying which spiral balances I needed. Spring tension and balance length is all important. However when the order finally arrived 50% of the balances were wrong, I had ordered 16" and 17" D2s but got 16" D2s and 17" D4s. I had to settle for the D4s as I had to complete the job for the decorators, but there will be problems somewhere down the line I'm sure!! The product selectors at the distribution centers need to be more conciencious.
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