I bought the Yale burglar alarm from the site and most of it was new but a movement sensor that came separately had been previously used. Mounting holes had been drilled in it and the batteries had to be replaced.. Disappointing as service otherwise was very good.
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I tried to contact you this morning as I was really concerned to read that you received goods that were pre-used. We only sell brand new products to our customers so clearly something has gone wrong here. Please can you contact me at a time that is convenient to yourself so we can discuss further.