IronmongeryDirect reviewed by

1 Reviews

Review by confirmed purchaser
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A good company, nice people but lousy couriers XPD or whatever.

Ordered 6 rimlocks furniture and hinges for next day delivery, carpenter booked to fit doors following day.
Ironmongery D called, only 4 locks in stock no problem.
Couriers did not show and driver told a porky said he dropped a card as no one home. not true I was in waiting.
Courriers finally delivered 16:00 next day too late for chippie, that's going to cost me.
Emma at Ironmongery was lovely and did her best but please change your courriers.
    IronmongeryDirect
    TrustScore 9.2 / 10
    5,499 Reviews

    Reply from IronmongeryDirect

    Hi Robin,

    Thank you for taking the time to provide the feedback about the problems with the delivery.

    I am disappointed to hear that the couriers stated that they had carded,when indeed they had not been at the property and certainly I will be passing on this information to the relevant Depot Manager to investigate.

    I am glad to hear however that you have now received your goods but I am concerned that you may be out of pocket with regards to the cost of the chippie, if you would like to call me when it is convenient, I would like to discuss the matter with you further, my number is 0808 168 28 28.

    Many thanks,

    Joyce
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