IronmongeryDirect reviewed by

1 Reviews

Review by confirmed purchaser
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Not particularly impressed

I ordered two little cabinet knobs at £2 something and had to pay nearly £6 in postage. Then they arrived in a huge package and the man had to knock on my door to deliver them, when they would have gone through the letterbox.
When I opened up the packaging one of the knobs had lost its coating. Fortunately on the end that will be invisible, but I suspect that it might spread to the rest of the item as time passes.
So I'm not going to use them and I won't send them back because it's not worth it. That's £10 I paid out for nothing and it's really annoying.
I think it's unlikely that I will use this website again.
Still you live and learn.
    IronmongeryDirect
    TrustScore 9.2 / 10
    5,503 Reviews

    Reply from IronmongeryDirect

    Hi Elizabeth,

    Thank you for taking the time out to provide feedback.

    I am really sorry for the quality issue you have experienced with the Cabinet Knob - I have raised your feedback with the Product Manager in order for them to speak to the supplier and remove any other products affected.

    I really appreciate you detailing your shopping experience with us; I will make sure the Distribution Manager is aware that your order arrived in an oversized package.

    All our consignments are dispatched using an approved courier service in order for customers to have the facility to track the delivery and ensure it arrives safely.

    I did try to contact you today on your mobile today to see if you would like some replacement Cabinet Knobs or if you would like me to process you a refund.

    Please can you contact me on 0808 168 2828 at a time that is convenient to yourself.

    I am sorry we let you down and I look forward to hearing from you.

    Many thanks,

    Dan
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