IronmongeryDirect reviewed by

London, GB

5 Reviews

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Don't check stock

I phoned an order through on a Wednesday. Was told it would be with me the next day.
Next day I phoned as I had no email confirmation. They said "no that comes later order definitley dispatched." Friday no order so I phoned to ask where it was. Only then was I told items out of stock and that they tried to tell me 7pm Thursday. Not very helpful as I needed items by Friday. Asked why I wasn't told at time of ordering they said they don't check every order. Stock system doesn't automatically check. No point telling me out of stock after the promised delivery time. It took then nearly 48 hours to tell me out of stock. Sorry but won't be using them in the future.
    TrustScore 9.2 / 10
    5,503 Reviews

    Reply from IronmongeryDirect

    Hi Jennifer,

    Thank you for taking the time to provide us with feedback.

    I was extremely disappointed to hear that we let you down very badly on this order and can only apologise for all the inconvenience that we caused you.

    I have given feedback to the agents involved and once again thank you for letting us know of your experience.

    If you would like to discuss this further with me, please call me on 0808 168 2828 and I would be happy to talk to you.

    Many thanks,

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