Good delivery and packaging, unfortunately let down on quality of 1 item
The garage door stay initially looked good, however on installation it became apparent that the brackets had not been made at 90 degrees which jammed the mechanism. I drilled out the rivet and took it apart to realign the bracket by bending it in the vice. The rocker stop was oversize and so I had to file it down to allow the lock to fully engage. I also added a foam stop to the stay to stop it rattling in the wind. All in all, a great idea but badly executed.
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Thank you very much for providing us with the feedback and for taking the time to talk to me today.
I am glad that the delivery and the packaging was good but I am disappointed regarding the issue of the quality of the stay.
As I explained due the the issues that you highlighted,I asked our Quality Control team to have a look at the product and although the majority have been manufactured correctly and were perfect, we did find a couple that we have removed for further investigation.
Once again we really appreciate any feedback that we are given as any problems, can be investigated and appropriate actions can be taken.
My apologies for any inconvenience and trouble this has caused you.
If you would like to discuss this again, I am happy to talk to you on 0808 168 2828 at any time.