I really don't understand why IronmongeryDirect sent me out 2 packages for the bits I ordered when they would both have fitted in to one. It must have wasted at least £8 -£10 of IronmongeryDirect's money. Now that would be coming off the profits or mean less reductions for the customer. It would pay to keep an eye on this. Just my opinion as I still got my goods and didn't have to pay for P&P as the order was over £45.
Great service though, nice and fast at a good price.
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Thanks for your feedback David, it's good to hear we delivered quickly at the right price for you.
Some irregular sized or shaped items are stored in different areas of the warehouse and are packaged up separately from other goods. This can result in extra parcels but better efficiency getting orders processed and safely delivered to customers.
We try and ensure long-lengths and heavy or awkward items are sent out safely packaged up to reach customers; it sometimes results in more packaging but fewer damages in transit