IronmongeryDirect reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great service but need to consider environment

Overall the service was excellent. My only moan was that they packaged three small desktop cable port/grommets which could have been sent in an envelope in a cardboard box big enough for a 30" tv. I kid you not. It was so ridiculous I was disgusted and I'm not an Eco warrior in any way .
    TrustScore 9.2 / 10
    5,505 Reviews

    Reply from IronmongeryDirect

    Hi Lisa

    Thanks very much for your order and feedback.
    I can imagine it was a shock to have such a huge box turn up with your cable ports in them!

    I’ve spoken with the guys in distribution and they’ve let me know we actually had the wrong info saved for the ports:
    We have measurements for all our stock that automatically picks which packaging to send things out in. The wrong measurements meant a huge box was being chosen for quite small products on your order!

    I hope you pick up my voicemail – please do give us a call back to have a chat or if you’re needing to order anything else.
    Thank you for letting us know so we’ve been able to get this sorted and have a sensible size container to send the ports out in the future.
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