Item was easy to order on line and came very quickly. My only slight complaint is that tracking my "next day delivery" order on line was next to useless as Parcelforce only gave a 7am to 6pm delivery time! As expected, the delivery came while I was out and I eventually had to collect it from my local post office. If you are paying over the odds for what is supposed to be a better class of delivery it seems a pity that you can't specify when it can be delivered even if it's only am or pm.
Everything was fine including the very helpful lady I spoke to on Sunday evening when I had difficulties in placing my order. It ended up being my browser.
City Link though has lived up to its reputation of delivering late, as it delivered one day late. Not to worry, there was nothing urgent about the order so it is not an issue.
Speedy delivery, good quality product and competitively priced (8 door handle package)
Everything ordered is delivered almost immediately - next day in fact. Everything I have ever bought has been of excellent quality. Most impressive of all is the returns policy - goods ordered in error or not needed are credited quickly with absolutely no fuss. You can buy with confidence from Ironmongery Direct - they really are masters of their trade!
I found the website very easy to use and offered me the exact solution that I was looking for. Delivery was as promised and I had fitted them within the hour.
My only regret is that I didn't find this company sooner! I had bought a shelving system from Wilkinsons but they stopped stocking it in my sizes and colours when I needed to expand.
The DIY superstores always seem to have lots of white shelf brackets but silver or black can be quite difficult to get hold of.
I am a top rated seller on eBay myself and have very high standards but I'm still giving Ironmongery Direct the full 5 Stars!
I've even gained a nice box and a postal tube to pack toy trains in :-)
My order arrived from Parcel Force, on the day I specified. It was well packed and in perfect condition. I had great produce manual, and instalation guide. Also, a great experience and will be ordering again soon.
The range of products generally fits all my requirements although some are difficult to find from the search facility and necessitates thumbing through the catalogue. The promptness of delivery is almost scary as I receive orders to a West Wales farm within 24 hours of placement. Ordering online,. especially a number of items, is a very slow process, partly due to broadband speed (not your problem), the huge range items and the website design. with regard to website design, keying in part numbers from the catalogue should make the order process faster but seems to give the website indigestion as it fails to find the required item. Still, I am very impressed overall with Ironmongery Direct as long as time is not important when ordering online.
Efficient, helpful, customer service and delivery. Quality products.
Were looking for a high quality brass door knocker. Ironmongery Direct were recommended to us by the door manufacturer that we are using. It was simple to search for the right product, the online ordering system was very easy to use and the knocker arrived promptly next day. Thank you!!
Excellent service would recommend.
The products were as described and arrived within the promised timescale. The only suggestion would be to improve links between related products on the website. Rather than show links to items other customers have also bought, it would have been helpful to link to appropriate screws for the brackets, for example.
I like Ironmongery, I'm using it and will keep doing it! The only small flaw is the website, as its a bit slow and doesn't refresh sometimes! If you can fix this will be great!
Thanks for the service!
Overall the service was excellent. My only moan was that they packaged three small desktop cable port/grommets which could have been sent in an envelope in a cardboard box big enough for a 30" tv. I kid you not. It was so ridiculous I was disgusted and I'm not an Eco warrior in any way .
It was the first time I had used Ironmongery Direct; they promises immediate despatch and so it proved. The items I ordered arrived with Parcelforce the next day; the tracking facility was useful. The items were as described. Very satisfied.
We were recommended by our builder to contact Ironmongery Direct, we needed to replace window stays on double glazed windows. The online ordering system was quick and easy to understand. No hard sell just order what you want. Order placed about 5pm, order dispatched same day, arrived following day well packaged along with a really helpful catalogue and a returns label - which wasn't necessary. That is what I call great customer service!
IronmongeryDirect has a comprehensive range to goods and parts at very competitive prices. The ordering process was clear and easy. The parts I ordered arrived quickly and well packed. I would happily recommend IronmongeryDirect to anyone.
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