Reply from Ishoppe
[REPLY]
- Reviews (228)
- J Griffin
- Welshpool, GB
- 2 Reviews
Terrible communication, poor customer service
Poor packaging, poor communication, poor customer service. I'd advise you to avoid this company.
- Graham
- wolverhampton, GB
- 2 Reviews
Order Cancelled without an email to inform me
The whole system is a farce,left hand does not know what the right hand is doing,should not really give a rating.
What a let down !
- Willie
- Plymouth, GB
- 1 Review
Excellent service
Ordered one evening, shipped following day and arrived next morning. Hard to beat. Well labeled and packed.
- Peter Ruck
- Dorking, GB
- 1 Review
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- Colin Gilding
- great yarmouth, GB
- 1 Review
- R Currell
- Peterborough, GB
- 1 Review
5 star
Delivery quicker than stated. Good product well packed. Good communication. Will definitely use again and recmmend. Thanks ishoppe.
- Susie
- West Wales, GB
- 1 Review
Susie H
First experience of Ishoppe and it turned out to be very good. Good communication and info and very quick service. Item (Ice-cream maker) was well packaged and in perfect order. Glad I found them on the comparison price website and am very satisfied with the great purchase price. Would be even better if the p+p was included though!
Will certainly recommend.
- Sandra
- Liverpool, GB
- 1 Review
Brilliant no messing about service
I have never shopped here before so was not really sure what to expect as in service. Well i an now say Great service, well packaged, quick delivery.
The online shopping went real well quick and effecient. Also the item i bought was a great price compared to else-were. I do search for best prices and that is how i ended up at this site. I am very happy with other prices i have seen so i am sre i will be back to buy.
One other huge point to me is how i can pay. I was real happy to see Google checkout also PAYPAL. I always feel secure using paypal, so this was a huge bonus for me. In truth i doubt i would of bought from here otherwise.
All in all Ishoppe is a great trusted website to shop. My item was top notch, so thank you.
- James Welsh
- Ballyclare, GB
- 1 Review
First class service
Product as described, pack of watch batteries, fast delivery, price and P&P very good. Would use again
- Lesley
- beckenham, GB
- 3 Reviews
- Pauline Leech
- Cambridge, GB
- 1 Review
Excellent Delivery
The item arrived within 2 days of ordering and was very well packed. I had been informed that the Soup Maker would arrive on a Monday but on Friday afternoon the delivery was made. Will certainly use this firm again. Very good price also saved myself £40 from where I was orignally going to buy this item.
- Leo Figliola
- Luton, GB
- 1 Review
Very quick
Except pay-pal sent and received item quickly, item is whot was said and had no problems.
- happy shopper
- 1 Review
- Jennifer Macmillan
- 1 Review
*******fantastic !!!
I bought this ice cream maker for my sister and my brother in law. Every week they make a different kind of icecream and are thrilled to bits with their present.
Thank you ishoppe.co.uk
- Samantha Green
- Bristol, GB
- 1 Review
39 Days for Delivery
After waiting 39 days for delivery for an item listed as instant delivery my Item did arrive after 3 phone calls in the wrong colour. The worst online store I have ever used.
- MARGARET BARON
- BLACKBURN, GB
- 1 Review
Excellent Service Prompy And Efficient.
My Order Has Arrived Safe And Sound And Well Packed ( I Ordered On Wednesday It Arrived Friday ) I Consider It To Be Very Good Value For Money And Would Highly Recommend .
M BARON.
LANCASHIRE.
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- Cipster
- London, GB
- 2 Reviews
Great seller
I kind of cheated because I checked this seller on trustpilot.com before buying so I wasn't really diving into the unknown. As the rating says by itself very good customer service. I needed some info about the delivery and they replied very quick and to the point. Product was as described, arrived in 48 hours from purchase.
- Brian H Ellis
- 1 Review
5 STAR SERVICE
The goods arrived in excellent tim 1 day after ordered.
Very satisfied with service and at a competitive price I will use again as appropriate.
- R.W.
- 2 Reviews
Delivery mistake rectified quickly and efficiently
Wrong item delivered. But they rang me before I rang them(!) and got the error sorted the next working day.
- pearl
- London, GB
- 1 Review
very fast delivery
The item arrived the day after ordered it! I can recommend this company to others. Excellent service and fast delivery.
- Roger Leon
- 1 Review
- mac groves
- birmingham, GB
- 1 Review
A1 SERVICE
I WAS VERY IMPRESSED WITH THE SERVICE, IT WAS THE FIRST TIME I USED THEM,AND IT WON'T BE THE LAST. WELL DONE AND THANK YOU.
- Sadie
- 2 Reviews
good customer service
item delayed (by bad weather) but they answered my emails quickly & gave me a tracking number for royal mail website
- derek jones
- birmingham, GB
- 3 Reviews
lLloytron Kettle
very efficient service, only the bad weather and post office caused delay in receiving my purchase
- Ben
- 1 Review
Order Cancelled without an email to inform me
Ideally I would give it 0 stars! Only given 2 stars due to the fact I dont believe they are fraudulent.
I ordered for Xmas 2010 on 07/12/10 with plenty of time for delivery. The order got cancelled due to Sage Pay rejecting my transaction the day after due to a security reason. I got no email to tell me it had failed. When I logeed into the website today (21/12/10) it informed me of the order cancellation.... I am now without a Christmas present for my Mother, and due to the snow, I am now unable to order anything online. I am in London, 250 miles away from her, and am going on holiday in 1 days time. I can't even go and buy one from the shops.
My recommendation is go elsewhere. Last time I use this company . . . ever
- Shelley Jones
- 1 Review
Excellent service
Item arrived after 3 days and in time for Christmas despite really bad weather across the country. Was really packed well and protected against the elements!
Excellent service - would certainly use again and would recommend to others.
- a whorlow
- Maidstone, GB
- 1 Review
Very good service
This was my first purchase from ishoppe. Very prompt service given the very difficult road conditions.
Reply from Orion Electronics Limited
We appreciate you takling the time to review your experience with our website.
Happy Christmas!
ishoppe Customer Support
- Jill Randall
- 1 Review
Excellent !
Excellent service and fast delivery. I was really impressed with the tex service, I was informed the date and time the item would arrive. Brilliant !!
I would strongly recommend ishoppe.co.uk to anyone and will certainly use this site again for shopping.
Thanks from a very satisfied customer.
Reply from Orion Electronics Limited
We appreciate you takling the time to review your experience with our website.
Happy Christmas!
ishoppe Customer Support
- Tony
- Lincoln, GB
- 1 Review
Lied To My Face
Ordered items, Paid for next day. Still chasing the order 7 days later.
Been given a "Tracking Number" no record of this number on royal mail.
My advice. Stay clear!
Reply from Orion Electronics Limited
Royal Mail is clearing backlogs. We have tracking numbers from them which are slowly getting updated.
We won't be surprised if you have already received your item today.
Since you haven't even left your order number with this reveiw or provided your full name, we cannot investigate further.
Thank you for taking the time to leave a review and we hope your enjoy your item.
Regards,
Ishoppe Customer Support
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- Ellie Jackson
- Cambridge, GB
- 2 Reviews
Liars! Pure and Simple
Ordered 2/12 - received emails to say dispatched 6/12 - 13 /12 still no item, emailed from website that says 'we endeavour to respond within 24 hours - 14/12 no item, no response to email, sent second request for information
15/12 had to call office, they said my item went by courier last week as I had been 'upgraded' from first class post. LIARS!!
Details with courier says that the item was only PICKED UP yesterday. They are quick to take your money but slow to deliver and respond to complaints. Cheap prices are not everything, customer service has to be maintained.
Reply from Orion Electronics Limited
We understand you have received the item now and were not aware of the person that signed for the parcel on your behalf. It seems the person was your aquantaince and you only came to know of this after you complained to ISIS and advising them that we are not a credible company.
We hope this experience allows you to understand the importance of contacting the CUSTOMER SUPPORT of a company prior to reaching out third-parties with unfounded complaints. It would have saved us all a whole lot of time and energy in this very busy holiday period.
Regards,
Puneet Wadhwani
Commercial Director
- Kate Gormer
- 1 Review
didnt complete order
i didnt complete my order due to an error with your processing my credit card details. After entering them , the prompt asked me to enter them again. I disconnected and aborted the process.
Reply from Orion Electronics Limited
We regret you were not able to place the order on our website. We have three methods of payment that can be chosen - Credit/Debit Card, Paypal or Google Checkout. You may have had better luck trying with any of the other methods.
For any further enquiries, please call us on 020808439444 or email on sales@ishoppe.co.uk as this website is a review platform and not meant for Customer communication.
Thank you,
Preeti W
Warehouse Operations
- Christopher Cac
- 1 Review
1 star
Not at all happy, ordered goods on 8 Dec 2010 and still not arrived although I paid there and then. I will be happy if you could chase this
Reply from Orion Electronics Limited
Please email Customer Support on sales@ishoppe.co.uk or call on 0208 843 9444 with your order details.
We would appreciate if you leave a review on this link after your order has been received and not tryu and communicate with us on this platform as this is a review site only.
Royal Mail and Courier services are severely impacted with backlog due to weather conditions of the previous weeks which could be the reason your item is delayed.
Thank you,
Preeti
Warehouse Operations
- Maureen Fletcher
- 1 Review
FIRST CLASS SERVICE
It was a pleasure doing business with Ishoppe. Speedy delivery, well packaged - just a nice and easy purchase.
- Robert Griffin
- 1 Review
Excellent communication and service
My recent purchase was swiftly acknowledged, processed and notified - including an apology for a possible delay due to the bad weather.
A well packed parcel, which did not look as if it had been thru a war zone arrived within a week.
I found that shopping with you provided service rarely found 'over the net'
Many thanks
- gregory hobbes
- 1 Review
still have not got goods , when will i get ????????????????????????????????????????????????????
i am still waiteing for my goods ,, so review = very bad , plz tell when will it come
Reply from Orion Electronics Limited
We appreciate there has been a delay in your receiving the item due to backlog and delays by Royal Mail and the couriers. Kindly note this website is a REVIEW platform and not meant for communication of issues that are yet to be resolved.
Please email us on sales@ishoppe.co.uk or call us on 0208 843 9444 if your enquiry is still unresolved.
Thank you,
Preeti Wadhwani
Warehouse Operations
- shah
- 1 Review
very customer friendly
good customer dealing take care of every enquiry and find out the solution. i am very happy with my refund of item take care very professionaly and very customer friendly.
- Paul Walker
- sheffield, GB
- 1 Review
First class service
So easy from start to finish. My order arrived within two days. Have already recommended this company to family and friends.
- SB
- 1 Review
Excellent Service
My order arrived the very next day as promised. I received useful email & text notifications throughout the process and was therefore very impressed.
- Dorothy
- 1 Review
- David Mears
- 1 Review
Top Class
Quality product supplied at better than average price with fast delivery.
A first class supplier would strongly recommend and will buy from again.
