After receiving a faulty bed for our new house, we have now been sleeping on the mattress on the floor for nearly a month with the Isme customer service being very unhelpful and slow. Really unhappy with the quality of the product and the service. It has been very upsetting to still have no bed to sleep in in our new house.
I ordered a complete bedroom set (wardrobe, 2 sets of drawers and dressing table) on one order. Each item was delivered seperatly over 3 weeks which meant having 3 days off work to sign for the items. The wardrobe comes in 3 boxes, box 3 of 3 was missing - i contacted isme straight away and they said someone would ring me back, no-one did. I then emailed them to report the missing item, I was told i would have to wait upto 10 days for this missing part. 10 days on and i still have no delivery date. I am now going to contact them to arrange for all the items to be returned as i am unable to wait forever to get my bedroom sorted out (already waited 4 weeks from 1st item delivered), which will mean another day off work.
you couldnt ask or want for a better catalogue, wether you wana slog about in jeans or leggins or dress up for that party its got it all, the styles are created for all woman and all sizes...love isme...
Goods arrived in perfect condition next day using collect +, however ISME was let down by collect + as they took three and a half hours to confirm delivery and send the Bar Code to enable me to collect the parcel, and as a result I had to wait until the next day to get the goods.
Fantastic company, fast & friendly service and convenient variety of speedy delivery options. Fast and helpful answers to email enquiries. Can't fault them and look forward to being a satisfied customer for years to come : )
There is no customer service at all. There was no interest in helping with regards to faulty products, only fobbing off and telling you to fix a brand new washing machine that should work more than 7 washes and 4 days. Youth don't pay for something to be brand new just to fix it when you could have bought a better second hand one which was resorted to since the foreigners from companies claiming the telephone numbers for isme was for another company and then not even recognising isme as a company name when asked where did you purchase the product from.
ISME is a fantastic company. It is very easy to navigate around the online store. Many items have a video so you can see the item in more detail. I love the delivery to a COLLECT store. (No postage cost, and delivered to a local shop) Returning is easy too, by the Collect shop. The quality of the clothing is exceptional. I am so pleased I found this company. Highly recommended. EXCELLENT
I have ordered quite a few items of clothing from isme over the last couple of weeks and was so pleased with all of them you should really have a look for yourself I promise you will not be disappointed next day delivery too ! Ab fab !!
Isme ok, collection + waste of space, online details say someone cancollect foryou my husband took 2 photo id of mine 2 photo id of his own plus 2 utility bills and was refused my goods! so had to collect when I finished work not happy! parcel number 2 went to collect myself shop open but was told come back in an hour the lady did not know how to process the collection! went back the next day same again the same lady there man who process the collection not there! so mad about 3 different episodes !!!!! sorry goodbye Isme get your collection point sorted! other people there having problems on collection they also very unhappy!
If you are thinking of buying items you can't go wrong with Isme. Great service, speedy delivery , fantastic choice of trusted brands and so easy to order online . I would not hesitate to recommend Isme to anyone .
When I got the TV as was happy and couldn't wait to set it up to see how good it was, but after setting it up , plugging it in and switching on the tv I was instantly disappointed by what I seen, the LCD screen was badly damaged which was the end of the new tv before I even got a chance to use it myself. Very disappointed by the service
bought a philips boombox item arrived with box opened machine covered in scratches and fingerprints plugged it in and it didnt work to make matters worse there was a returns label from previous owner stating item was faulty still had to pay the 3.95 delivery for nothing avoid this company like the plague but if you cant just make sure you dont end up with their second hand rubbish
Bought a laptop for £449, at the time ISME was offering £100 cash back. After checking the terms and conditions it didn't say I couldn't use any other offer at the same time. I used a £30 credit when you spend £60 voucher code. I have since been told because I used a voucher code I am now not eligible for the cash back offer. I have explained that it didn't state I couldn't use both in the T&C but no one is arsed. Just keep saying I am not eligible for it. Been the worst service I have ever had and will close my account as soon as these idiots get my account sorted. DO NOT BUY FROM THEM, IF SOMETHING IS WRONG, THEY WILL DO NOTHING TO HELP.
I saw Isme advertised on TV and they showed a lovely coat that I really liked so I ordered it online. Fast deliver, well packaged, good communication, so not problems. The coat fitted perfectly and looks lovely. I probably will shop with Isme again but only for specific items that 'catch my eye' as I generally like to try my clothes on in a shop before buying rather than ordering online by post. For me, Isme provided a 1st class service so I would recommend them.