I ordered some Tommee Tippee Bottles on 13th March 2014 for £13 a bargain for 6 bottles. I was advised they were to be delivered on Monday 17th via Yodel. No parcel arrived even though I had received an email from Isme advising that they had been delivered and put in a "safe place" as written on the card that had supposedly been posted through my letter box. After several emails back and forth first I was told the money had been added back onto my "account", I paid using my debit card! Second I was told they were no longer available even though they were STILL on their website but no longer for £13, now £27!! Lastly I was told no trace of an account and I am now unable to log in. I am furious and want my money back but I have not received a refund, I don't know where to complain to as I am getting NOWHERE with Isme, I will NEVER use them again!
i love buying with isme as it gives me a chance to shop from home and buy grey products with the offer of paying a little at a time., also i feel very self conscious when i go into a shop in town as not all staff are that friendly.
I do however wish the stock was more up to date as sometimes i struggle to find what i really wanted as my size 18/20 seems to sell out quicker than others, I find an alternative so thats a positive too.
Tried to return one of my items (large package) Couldn't understand anything anyone said and after several phone calls finding that everyone told me something different and I was totally misled. First I was told to call back next day as the bit I needed was shut.. Then I was told someone would call me. I work in a school and I cant answer my phone between 9-3.30 tried to explain this but was told I should just answer my phone in class because in his country (south africa) that was acceptable for teachers in class. Then I was told a series of numbers of people that couldn't help me. All with foreign accents making every conversation extremely hard.. Spent 2 hours on hold only to be cut off before anyone answered. Was terrible.. Hope I never need to return anything again
What's not to love! Fabulous choice, great fashions and great fit for petites like myself. I love the click and collect as I work and am not at home much. Ordered Thursday collected Friday from my local supermarket so this works so well for me. If I choose something that does not suit me it easy returns on my next visit to supermarket just simple. I really enjoy the discounts and special offers and the payment options are almost tailor made to individual needs. I used to check Facebook when I finished work now my first choice is Isme. I would love more petite outfits from Savoir so a little feedback for the team. I would not hesitate to recommend Isme and it's service is second to none.
I ordered a new vac Hoover from you and arranged for it to be delivered on a Saturday morning. When it hadn't arrived - I checked delivery status to see that attempted delivery had been made at 10.15 approx. I asked for a delivery before 12 midday so was very shocked to see this status. I was in the house and my dog would of barked if a delivery of items was made. I called isme and spoke to a customer advisor - who was extremely helpful and said that contact would be made to the courier company and I would be told what had happened - I needed to get into work as- I had to arrange to take the morning off to accept delivery. I was annoyed as no one could of attempted delivery as I said before - I was in the house waiting for delivery. When I arrived home later that day - my Hoover was in the porch of my house - I had no further feedback from anyone to ask whether I had received my Hoover - overall the Hoover is great - customer support was great but as for the courier company - I am not impressed at all and they are not a good advert for isme as a business. I really do not know how they could say they had delivered - I was so annoyed at the time as they definitely made no attempt to leave it with a neighbour as stated in the order - I also checked this with the neighbour - I hope that things sort out with the courier company or this could be a loss in business to isme Regards Dave Cookson
I ordered TV from ISME and on delivery TV was faulty. I contacted customer service and explained that TV would not switch on. I was told that there was a fault and another would be sent out to me. I was then asked to hold whilst I was put through to a different department. This was when problems arose. I was cut off FOUR times and had to explain again every time I phoned back. 'Customer' service advisors were rude, unhelpful and I was given conflicting information by each advisor!!!. I was then told to contact manufacturer myself then ring ISME back with a code. At this point I requested a call back from a manager. After more conflict, I was told that I would be contacted. (That was 4 days ago I am still waiting). I rang the manufacturer, then contacted after sales service. The lady I spoke to was very apologetic and re-arranged collection and re-delivery. The following day I was contacted by Arrow XL and told TV would be collected and new one delivered together. I was then contacted again by a different advisor and told delivery and collection would NOT be at the same time. Where is the logic in TWO large delivery vans attending within an hour of each other!!. All in all, this has been a very rude, annoying and inconvenient transaction.
I have ordered twice from this company and from start to finish, clothes selection, website, delivery.........it is second to none! Always delivered exactly as specified but always faster than you imagine, definitely my new found local for style and quality clothes that actually fit. thankyou Isme.com
Just bought an Apple iPad 2 best thing i have done easy 2use .i need that!!!can take it anywhere (great) can't think of anything bad 2say about my iPad .WATCH OUT!!!! I'll be face timing all family and friends
Even though I have had some problems in the past regarding not receiving statements and being charged admin fees be it the fault of ISME, I can only praise the delivery times, I ordered a dress at 8pm and the following day it arrived, I ordered a dress from M&S at the same time and it took 5 days to arrive, well done ISME
Ordered my beautiful leather jacket, I have always wanted one and saw the perfect one here on isme ,its perfect fit and brilliant looking I would definitely recommend this isme to my friends and family ,free delivery to the local shop was ideal,a company with decent products prices brilliant all round and even better buy now pay 6 months no interest I am very happy .
Been with isme for a couple of years. Ordered lots of different products and nearly always been impressed. Even when I haven't been impressed I just send the items back. Refunds happen promptly and I pay by direct debit so payments always go through on time. Delivery is very quick and I usually get items the next day. Collect+ is a brilliant service. I collect my parcels on the way home from work. Only negative is the service you get when you email isme. Automated responses sometimes received (I had to email 14 times for 1 enquiry as they just did not answer my question). Other than that aspect I have been happy with the service
I ordered a dress I had seen advertised on TV. It was in stock and I arranged for it to be delivered to a local shop, rather than to home.- this was a brilliant idea - ISME emailed me to say the parcel had been delivered and I picked it up on my way home from work.
No hassle, unpacked dress and I was very pleased it looked great and fitted perfectly I will certainly use this service again.
Wow, I have never been so impressed with a company! Ordered a sweater at 9pm on a Friday evening with a standard delivery service and it arrived the next morning! Quick and well packed, and exactly what I ordered. Will definitely be recommending Isme to everyone I know.