Itadka.com reviews

Itadka.com reviews

Low
4.4
from 0 - 10
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Awful Customer Service

The delivery states Next Business day but order is delivered after 3 days.
Food they send is not fresh. I had to throw away a whole box of Jalebi's.

They will not refund.

Avoid this company.

Instead order from - http://www.poojasweets.com/
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Horrible. Won't recommend to anyone.

I heard about this website from a friend of mine, but I guess nobody else will hear about this website from me.

I ordered goods worth more than £35. The green vegetables delivered were half in good condition and half of them were spoiled. I guess they do this on purpose. For e.g. if you order 4 spinach (There is always a offer 4 for a pound), they will send 2 good quality and 2 bad spinach. Same was the case with Sappota (Chikku/Sapodilla).

Then there were papadams in almost crushed condition. OK. I understand papdams might have broken while mishandling during the delivery.

The height was, I ordered 'Krishna Spicy Gathia', my order date was 11/12/2013. I received the order on around 15/12/2013. The gathia ordered was dated best before 12/12/2013. I didn't open the pack as soon as I got it. I opened it in January when I needed it and found the taste was real bad. Then I checked the date. Terrible.

I wish I could give it 0 stars. Very much disappointed. If you can't provide the service you should not brag about good quality food and all on your website.
itadka.com

Reply from itadka.com

Hello Govind,

We would like to apologies for the poor experience you had with iTadka. Generally, we give full refund on any spoiled or damaged vegetables and we have had no such complaints from you directly. We procure vegetables on a daily basis to ensure freshness and all deliveries are delivered within a day of dispatch. With regards to the expired products, we had recently upgraded our software and there were initially a few teething issues which are all resolved now. We have made many other improvements and invite you to place an order to experience a more improved order and service.
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Horrible Expereince

I ordered some frozen food and normal food from them. The frozen item got delivered thawed and squashed. Some of the items were missing from the order. Couple of items packaging were torn. The customer service is very poor and couldn't understand english well as the lady had difficulty understanding meaning of thawed, squashed food. Also, she was advicing to put the thawed item in freezer which shouldn't be the case. Once the frozen food thawed it need to get used immediately and can not be refreezed !!!!
Horrible expereince, would never buy from them again.
itadka.com

Reply from itadka.com

Hello Sandip,

We would like to apologies for the poor experience you had with iTadka. Sometimes our boxes are mishandled and the goods are damaged. However, we are pleased to inform you that we have invested heavily into our packaging, especially that of frozen products and we get very few complaints about damaged goods now. All of our frozen food is insulated with Woolcool packaging which enables the food to remain at 5C for up to 48 hours. We have made improvements in many other areas and invite you to place an order for a more positive experience.
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Very disorganised supplier

Its a pity really - they seem to have a good website but their level of customer service is quite bad. I called them to enquire about a specific item and was requested to call back after they checked the stock. No one bothered taking down my number and saying - I'll give you a call as soon as I have checked the stock. It was almost they couldn't be bothered.

However, I still ordered a few things from them on the Thursday before Christmas (almost 1 week before). I was expecting for everything to arrive by Saturday (as the company advertises a next day delivery), but when nothing arrived, I called them on Monday. I was told that they were dispatching the items on Monday and that I would receive them after Christmas. I asked if everything was definitely in stock and the guy said - I dont know! So not sure how he promised me that the stuff was being dispatched that day.

Nothing came for the rest of the week. So I called them on Friday (more than a week after my order) and asked them to cancel the order and arrange a refund. Nothing happened. I called again and was asked for my order number twice in the same conversation, and received a call again asking for my order number for the third time. I was only given 25% refund! I called them again, totally baffled at their shoddy service only to be told that they thought I had received part of my delivery. How could they think that when they didn't even dispatch my order?
After repeated requests, I was finally given a 100% refund.

It was a very harrowing experience dealing with this company and I most certainly will not recommend them to anyone again.
itadka.com

Reply from itadka.com

Dear Nehal,

We are extremely sorry for your poor experience.

Due to the Christmas holiday period, most of the iTadka customer support staff were on holiday resulting in poor coordination and poor support.

I'd like to emphasize that what you've experienced is abnormal and only specific to the Chirstmas holiday period. We are taking your feedback on board and taking corrective actions to improve our service during the holiday period henceforth.

I'd once again like to apologise for the inconvenience caused.
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itadka.com Details

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We live here: iTadka Ltd
UB6 7RL Perivale
United Kingdom

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