ITS reviews

ITS reviews

Good
8.2
from 0 - 10
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Impressive customer service

This is the first time I've posted a review of a supplier, because usually there's not really very much to say, is there: you order something, it arrives, the end. It's not until you need after-sales customer service, as I did on my last order, that you really find out how good a supplier is, and I found ITS to be faultless on that score.

I bought a Makita jigsaw and when it arrived, I discovered it had a bent sole plate. It could have happened in transit, and such things will inevitably happen from time to time so you can't really blame the supplier for that. The real test is how they deal with the problem. I emailed ITS about it and they called me back within an hour, and they had a courier deliver a replacement saw and pick up the damaged one the next day. You couldn't ask for a better response than that.
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No Customer Service POOR ORDERING SYSTEM!

Order Ref: WEB7106996

Just to say your customer service and ordering system is no worth 0 Stars.

I ordered tools on monday no issue email received saying been dispatched and delivery will be on Tuesday.

I chose a alternative address of which a school i contract into, so no numbers where given but on my home address i gave my mobile. Which funnily enough is the the same.

So a simple check would have shown that.

Email you to say i haven't received my tools, but get a message to call [Name]?

To be honest errors should have be flagged up before you took my money!

And i haven't received any cancelation email from you.

To be honest no apology or anything,

Now i have to go and buy my tools from elsewhere.

Obviously this is how you treat all your customers?, the funny thing is once i got my tools from you i was going to order the full Makita full set which was over £1000 pounds.

I still can't believe how companies operate and how easily they let down customers.

Kind Regards

Jonathan Shakallis
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Review by confirmed purchaser

fine

easy process, and recieved what i required! cheers
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Review by confirmed purchaser

10/10 excellent, easy to use and fast service.

10/10 Excellent product range, easy online ordering and fast delivery. First time I have used ITS but not the last.
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Review by confirmed purchaser

Very good service !! Recommend to all !!

Very good service and had no problems with after service !! Recommend to all !!
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Review by confirmed purchaser

A1 thanks.

Always have what you need, fast delivery, top company.
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Review by confirmed purchaser

Excellent Service

Goods arrived within the time slot specified, very good service
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Review by confirmed purchaser

fast supplier

good company to deal with
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Review by confirmed purchaser

Brilliant

I have spent alot of money over the years with its, I keep buying from them because they offer great prices and a brilliant delivery service...
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Review by confirmed purchaser

Faultless service, excellent choice

When you already own the batteries and charger, you want to find a catalogue that carries a wide range of compatible bare power tools - that's ITS. Couple this with competitive prices and prompt and punctual delivery and you've found a winner! I shall certainly be using this company again.
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Review by confirmed purchaser

Great variety great prices quick delivery

Excellent service, got what I was after very quickly with next day delivery. Great variety of products and good prices, saved over £150 on a Dewalt nail gun and batteries compared to other places. Definitely be ordering from ITS again
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Review by confirmed purchaser

Excellent, prompt service

Very good service, prompt and on time.
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Review by confirmed purchaser

Excellent

Always deliver on time and staff very helpful when you contact ITS direct.
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Review by confirmed purchaser

Very good company!

ITS can be trusted to give you a first class service with first class prices. They have never let us down.
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Review by confirmed purchaser

Brilliant Service and stock

very good range of stock and lower prices than i can find elsewhere, very good service and also enjor the freebies that come with them
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never had a problem

used them a few times and have never had a problem, i messed up an order once and asked them to correct it and they done so with no problem and were very polite about it. also very very fast delivery and great prices
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Unbeatable

At first I wasn't sure about using ITS as I have never heard of them and I don't like to try new sites but how wrong I was to doubt! Their prices are one of the lowest I could find and have always delivered the next day. The staff know their products and always good to call when I'm not sure what I need; I can't recommend this company enough!
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Always top notch

I have been using itsLondon for a few years and have never once had a problem, well described and well chosen products mean happy customers, always first class delivery ad prompt attention. I would strongly recommend them to anyone, you will not be disappointed,

Julian Porter Southampton
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Best tool shop around

Great site for power tools and hand tools lots of good deals and competitive prices. I have always found the customer service to be excellent and there staff are knowledgeable and friendly. I recommend this site to others and will use them in the future.

ITS Details

About this company

A leading supplier of power tools, hand tools and accessories based in the UK. Stocks a wide range of products including popular brands such as Dewalt, Makita, Bosch, Festool, Stanley and Trend.

Visit ITS

Contact information

Write to: reviews@its.co.uk
Call us on: 020 8532 5000
We live here: United Kingdom

Category

ITS is ranked 624 out of 1034 in the category Home & Garden

ITS is ranked 34 out of 40 in the category

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