I have used Itunes quite a lot, and I have to say they are still the best online music store out there, in terms of content and ease of use. They are nearly always ahead of everybody else. I have never had any problems with the customer service department, I downloaded an e-book whose sound quality was deplorable. I contacted Itunes and requested a refund, and within the day, they gave me back my money and apologised. For a large multinational online company, I think that is very impressive. Their podcast library, online book store, and apps are also miles ahead of anything else.
Itunes is a good place to find movies and music... but they charge too much for their stuff. And Itunes isn't the easiest site to navigate, so Apple really should look at making Itunes an easier place to use.
I love music, TV, movies and I often do buy from iTunes but the fact is that I find numerous problems with their business. For example, I lost some albums I had downloaded a few years ago and when I go to buy those songs/albums again iTunes sometimes tells me that I can download them again for free again but other songs/albums it makes me purchase again. Why is there this inconsistency? I also feel that their prices for some items are to high and not being able to buy items that are available in other countries seems petty? Is there some reason for this? Overall I think iTunes is a good concept but could be greatly improved. The problem is I feel they don't care much about their customers.
It seems to have been designed to make all the decisions for you. As such I don't feel in control when adding/deleting or configuring my devices. The worst aspect is when moving to a new machine and the dreaded message about your device is going to be deleted because registered with more than one library. Obviously a tactic to prevent flexibility and what they consider illegal copying but it could result in a major disaster to your own equipment which is just not on.
I don't know anybody who does not want a simple way to arrange and run their data. If you could access the directories/folders all would be great.