iUnlox reviews

iUnlox reviews

Excellent
9.1
from 0 - 10
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Be warey of cost, Ts & Cs and obstinate customer support

Firstly, I want to say that the service provided worked and with that I have no problem.

My issue comes with the manner in which they sell the unlock service, as I feel the website has been set up in quite a sneaky way and I want to warn people of the financial perils that I fell into and the so called Customer Support I received.

To give some background, I am based in the UK and this advice really only concerns other customers based in the EU.

When you head to the pricelist you see a nice big reassuring logo saying “Price Match Promise”, what you may not see, or chose to look at, is the size 4 font terms and conditions, but I’ll come back to that later.
As you scroll down the page you select your service, for me Orange in the UK at £114.99.
You go through the order, paying the amount, only to receive a receipt email 2 minutes later saying you’ve paid £139.99!
Bemused I contacted the Customer Support, who told me that it was subject to VAT.
When I went back to the site, I had to scroll all the way to the bottom of the page (why someone would do this I don’t know) to find the BOTTOM line, where this is mentioned.

Undeterred I contacted customer services again, as the cost with additional VAT was now more than I would have paid elsewhere and I wanted to trigger the “Price Match Promise”.
However I was then informed that if I read the small print in that one, this could not be done retrospectively. But hang on; I only knew this was more expensive after I had paid for it?
That’s worked out pretty well for them!

Finally, I asked if I could have a receipt for the work done. Something simple with just a company letterhead and the cost including VAT, yet this was too much to ask. In the end I had to submit and left it, I couldn’t take the anguish of dealing with people who live in a World where the customer is always wrong. Get with the program people! You’re supposed to take care of customers, not screw them over in the fine print!
iUnlox Limited

Reply from iUnlox Limited

We are pleased to learn that the service provided to you worked perfectly and that your iPhone was unlocked successfully. Your handset can now be used on any GSM network, anywhere in the world, is permanently unlocked, and you may update its iOS at anytime, now, or in the future, without fear of it every being relocked.

We can only apologise if you experienced difficulties navigating and understanding the sites content. We make every effort to ensure it is clear and concise.

With respect to your comments regarding VAT, unfortunately it is European law that VAT has to be charged if you are located within the EU. We do not display prices inclusive of VAT as the majority of our customers are US based, and therefore VAT exempt. As you observed, this is stated numerous times on the website and also at the point of order placement.

Regarding your receipt. Be advised that you should always check your spam folders as sometimes our emails get caught by filters. We can only assume you have subsequently located your receipt as it is required in order to validated this review as a genuine customer.

If you have any further questions, please do not hesitate to contact us directly, and once again, enjoy your permanently unlocked iPhone.
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Great Unlocking Services

I already unlocked 4 phones so far..first was my iphone 4, then I decided to upgrade it with iphone 5, and finally a 5c. everything is fine. I couldn't be more happier..I recommend iunlox to everyone. thanks for the service.

This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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PERFECT!

I got the unlock for my iPhone 5 completed in under 24 hours! I did exactly as it said in the instructions you sent me and it worked exactly. Perfect! You made me very happy - thanks a lot for your great work.
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Nice and easy!

I searched for hours and hours for a good att iphone unlock. I found this website and it was sooo easy. money back guarantee ! unlock your iphone to what ever carrier you would like to use!
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Forgot about my phone!

Having recently relocated to Cyprus from the UK, I patted myself on the back when I eventually put my feet up and poured a glass of wine after the big move. Then I went to call my wife back home to tell everything was ready and she could join me, only to find my phone wouldn't work? I was puzzled as I had put my Cytamobile sim in the phone, but it was saying no service? I called O2, who were my old carrier in the UK, and they told me that the phone was locked to their network still, but as the phone was no longer in the UK, that they wouldn't unlock it!!!!!!

I asked them what I was supposed to do now and the girl said my only option would be to use a third party unlocking company and that she would recommend iUnlox as she had heard good reports about them from customer who had faced the same problem and used them to get unlocked.

So I googled iunlox and they came up at the top of the page (always a good sign in my eyes - google seldom promotes scammers at the top of their search results in my experience) and, based on O2's recommendation, gave them a try.

Sure enough, 2 days later and I got an email saying it was all done and to sync my phone in iTunes. Did it and to my amazement a message came up in iTunes saying "congratulations, your iPhone is now unlocked".

I am not really clear on how this all works, why O2 refused to unlock my phone but recommended someone else that could, all I know or care about is that it worked.

Thank you very much iunlox, you are a life saver and my trusted iphone 4s is working fine again in my new home.
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Did Exactly What We Needed

We (the various members of my family) have used the services of iUnlox in the past to unlock all our iphones. It has always been a very straightforward, simple, easy and cost effective process. I would highly recommend this service to anyone looking to unlock their iphone.
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Amazing! sie meine iPhone 5 entsperrt in unter 2 Stunden!

Ich legte einen Auftrag, um mein iPhone 5 am 17.40 entriegeln und nach 19.30 Uhr war es freigeschaltet! Ich kann diese Firma nicht genug empfehlen. Toller Service und Geschwindigkeit, empfehle ich diese Firma zu jedermann.
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Job well done

It took less time than I thought it would to unlock my iPhone, it was very easy to order and overall they appear to be a well organised company. I am very pleased with the service provided and I would definitely recommend iunlox to anyone wishing to unlock an iphone - good job !!:-)
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Great customer service

Well unfortunately they couldn't help me unlock my Iphone 5s, but thanks to their costumer service I will be refunded every last penny. Thank you Iunlox

This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.

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Very very bad service and product.

I ask to unlock my phone and make the payment immediately. It is £53.99.
I waited for one whole month. And the order said its order failed.
I have received an email that thanks about my enquiry but it's only told me that read the FAQs, and a warning that they do not unblock the blacklist phone.
My phone is not blocked/blacklist at all.
I tried to call them numerous time and no one pick up the phone.
They just keep me holding and holding for more than 10 minutes.
I put up comment on trust pilot and until then they start to reply me.
But the things is all they care is ask me to remove my comment here, but didn't give me any kind of solution or what they gonna do about it.
I told them I need a solution for many time until then I'm not delete.
They told me that I'm blackmail them.
And they keep calling a false review and ask me to delete the comment without give me a good and exact solution.
I don't want this to be a defamatory comment.
But all I see now it's a fraud, all they care about is their reputation not about our money or about their service.
I'm really really fed up with this.
Comment your email below and I will show you guys the proof.
Don't believe in it.
iUnlox Limited

Reply from iUnlox Limited

In the UK, where we are a legally registered business, it is illegal to unlock a stolen/lost iPhone.

Our policy on the removal of an IMEI blacklisting is clearly stated in our terms and conditions, a link to which is displayed on every page of our website.
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O serviço mais rápido na internet.

Resposta rápida, mesmo quando o meu IMEI não apareceu em sua primeira pesquisa / análise. Ordenou à noite, tinha o meu telefone desbloqueado na manhã seguinte. O serviço mais rápido na internet.
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Unfortunately were unable to unlock. Refund was given.

Would have preferred things to have gone down differently - has been a large stress needless to say

but a refund has been issued, and im happy about that at least
iUnlox Limited

Reply from iUnlox Limited

Despite repeated efforts to unlock your handset we were unable to. The repeated efforts meant the process took considerably longer than usual, and resulted in an unusual failure. On rare occasions, due to technical issues beyond our control, this can happen.

However, as per our terms and conditions, a full and unconditional refund has been issued.
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Unlock my iPhone 5 from AT&T

I have been trying to unlock my iPhone 5 for many weeks now with zero success. I hd placed orders with (what I thought was) 2 reputable unlocking websites, only to be told they can no longer unlock iPhone's from AT&T?

I happened to speak to a colleague at work about my dilemma and they told me they used this site called iUnlox last week to unlock their phone from AT&T.

Although it involved an international phone call (as they are based overseas) I was able to speak to a representative on the phone who confirmed that they could unlock my phone from AT&T, so I placed an order.

4 days passed before I got an email from them, but it contained confirmation that my phone was unlocked and explained what to do in iTunes next. Everything worked exactly as described and I am now able to use my Bell sim in the phone, and so far all is well.

Although I don't usually bother writing reports, I thought, based on my own experience (finding it difficult to find someone who could unlock an AT&T iPhone) I would recommend this website if you need an AT&T unlock.

Keep up the good work guys.
Thanks
Lisa :)
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It was not work with my handset and got the full refound

I have purchased IPhone Unlock service form iUnlox. They couldn't unlock due to some issue with handset. So I ask for a refund and got the full refund. Note that I sow small risk that if we make a mistake (specially IMEI and Locked Network) they will not give any refund.

iUnlox Limited Details

About this company

Visit iUnlox

Contact information

Call us on: 08432 890 694
We live here: 43 Broomfield Road
CM1 1SY Chelmsford, Essex
United Kingdom

Category

iUnlox is ranked 3 out of 7 in the category

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