Reply from IvoryEgg.com
[REPLY]
- Reviews (198)
- Neil Fitzgerald
- 1 Review
They lied twice about the delivery date, but came through in the end
Ordered a paper feeder from them on the 24th, for express delivery in 1-2 days. Product has still not arrived on the 30th.
On Amazon, they claimed they had two of the product in stock. It would appear that in fact, they had none at all.
After my first query, they promised they would send the product on the 28th for delivery in 1-2 days. It has still not even been sent.
Not malicious, as far as I can tell, but highly frustrating.
UPDATE: Eventually it arrived on the 7th of Feb. Even though it was late, one of the employees in particular seemed to be trying very hard to get the product delivered as soon as possible. They were decent enough to refund the delivery fee, after I made a fuss about it.
- Janice
- 1 Review
Amazing!
I ordered a laptop case that was a minimum of £5 cheaper than everywhere else as it came with free delivery! Due to the low price and free delivery I was expecting to be waiting ages for it's arrival, but instead it arrived the next day! Fantastic service and price! Will certainly look to use again!
- David moran
- 1 Review
where slow at dispatching
Failed to dispach when order was placed. Rang them on the 11th day to check on progress, they relised there mistake, dispatched that day arived next day in post.
- Gary Marshall
- 2 Reviews
Beyond Your Average Text-Book Customer Service
These guys are extremly patient and understanding. Through not fault of theirs I changed my mind about an item I ordered. Later realising that it wasn't actually what I needed. By right, right I should have done my homework first and thoroughly researched the product before placing an order for it.
After realising this, I contacted their team in an attempt to cancel the order, but it was too late. I panicked, but a cool character by the name Scott, calmly provided prompt instructions as to how I can go about getting the item back to them without any additional costs or hassle. I followed his instructions and was refunded shortly after.
It is very refreshing to know that there are still business out there that you can rely on and trust to treat their customers fairly and respectfully. I will return...
Gary
- Bobby b
- 1 Review
Great Service
I had to call them before ordering an item from the web about a technical question regarding an item. They took my details and got back to me the next day answering all my questions and gave me the advice I needed. I found their commitment to service very helpful. Nice polite staff!
Decent prices with great service. A rare thing these days.
- Kudos
- 8 Reviews
Incredibly
Cheapest price and fastest delivery from any on-line store I've used.
First port of call before the very good eBuyer, Novatech and Dabs.
- Colin
- 1 Review
Next day delivery although free
U paid no delivery fee and still got next day delivery. Excellent!
- Orjan
- 1 Review
Good info, short deliverytime
They delivered in time, and everything was in good condition
- LEE COXON
- 1 Review
BRILLIANT!!!
Very quick delivery brilliant product,Highly recomended!!!
- Joan York
- 1 Review
no hanging around with ivoryegg
there price was very good, they delivered quickly, they notify you of changes and updates with the order, very professional, very happy with them definitely recommend IvoryEgg again and again thankyou
- Peter N Tarry
- 1 Review
A catchy header !
Some problems with product supplied - which are beyond vendors control. Very good / prompt communications seeking to resolve the matter.
Definitely a trustworthy trader.
- PJ
- 1 Review
Easy, Trouble Free, Excellent Service
I have added ivoryegg to my favourites and will mention the name to my friends.
- Carl R
- 1 Review
First class service - thanks!
Top product, good price, in stock, delivered 2 days later.
- Mandy
- 3 Reviews
quality product at a great price with fast delivery
The bracket was just what I needed and a lot cheaper than other places
- sarah coe
- 1 Review
brilliant service
Faultless - a company to be trusted fully - thank you, would not hesitate to use you again. many Thanks
- Geoff Everett
- 2 Reviews
- NP Autoparts
- 1 Review
- Stewart Wilsdon
- 1 Review
No problems from start to finish
Easy ordering, reasonable pricing and not ripped off with the postage. Order arrived promptly. Will use again and recommend.
- sanjeev n patel
- 1 Review
SERVICE WAS NO NONSENSE AND EFFICIENT.
I HAD A FAULT WITH AN ITEM BOUGHT VIA AMAZON. I COMPLAINED VIA AMAZON
IVORY EGG WAS THEIR VERY QUICK IN RESPONSE AND DELT WITH THE PROBLEM IN A PROFESSIONAL WAY.
I WAS VERY PLEASED WITH THEIR CONDUCT.
- Laura
- 1 Review
Friendly and helpful
My experience of IvoryEgg could have been a bad one due to a simple description error. However, IvoryEgg were super fast at getting back to me with my problem and gave me a few different options about what they could do in the way of compensation. I was very pleased that they were so helpful as this difused a potentially awkward situation. I would use this seller again.
- s manifold
- N, GB
- 1 Review
- ROB
- 1 Review
1ST CLASS ! NO MORE TO BE SAID
JUST PERFECT IN EVERY WAY . CANT FAULT THE SERVICE
- Mrs J Newman
- 1 Review
very good service
very fast delivery and the goods were just what I needed your company is highly recommendable
- steve fox
- 1 Review
i was very happy with overal outcome of my buying experience
happy to deal wiyh this company and will do so again
- Mal
- 1 Review
Great service
I ordered a 1TB Western Digital hard drive from IvoryEgg a short while ago and found on installing it in my NAS and testing it that it was unfortunately not functioning correctly. I contacted IvoryEgg who arranged a replacement which arrived by next day post soon after I sent the malfunctioning disk back to them. The replacement is now in my NAS and works fine. I can only commend the whole service I got from IvoryEgg which was exemplary.
- duffy
- 1 Review
good customer service
received a damaged goods, but customer services department handle an exchange nicely
- tom mccormack
- 1 Review
- Gintare
- 1 Review
Very fast delivery and very good product.
Bought camera, much cheaper than the same model in shops. Delivery was very fast.
Would definitely recomend.
- Kevin Ryan
- 3 Reviews
My experience was faultless
Really happy with the service I received I will definetly be buying from them again in the future thank you....
- Ivor Watkins
- 2 Reviews
One of the smoothest on line shopping experiences I have done.
The product was well described and supported by description.
The product was well packed and arrived within 2 days of order.
I was not sure if the company was a camera shop and therefore I do not know what would happen if I had a problem later.
- P Rutland
- 1 Review
1st class service for 1st class products.
The item bought was already known to me, so, I was able to buy from this site with total confidence.
- Customer Richard Wardhaugh
- 2 Reviews
very easy to deal with i would use again
ivoryegg were very helpful, the goods were dispatched very quickly , i would use this company again
- Michael Wyles
- 1 Review
Excellent service
these people were not only cheaper than the megastores but delivery was lightning fast. they are definateley worth checking out!.
- Jan Scott
- 3 Reviews
super service
Very competitive price for the Philips Fax machine and delivered next day
- Simon Tanner
- 1 Review
Top rate service.
I used Ivoryegg because I was let down by another company. I ordered late on a Friday and received my order 1st thing Monday. I will definately use Ivoryegg again.
- Machine Design & Control Limited
- 1 Review
Prompt & Professional
You get good value and service. Just order and pay, and it arrives the next business day.
- TJP Promotions
- 1 Review
- graham gough
- 1 Review
- Una Torstere
- 1 Review
- MM
- 2 Reviews
Excellent service (A+)
Excellent service, products were well packed and standard delivery was quicker than expected.
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