"If you order after their Friday cut-off time of 3pm, this company will still take your £9.99 for Amazon's advertised "Express Delivery" of 1 - 2 days even though they know they will not see the order till Monday morning. Then they don't even dispatch it till Tuesday!!! It is advertised as 1 - 2 delivery days not dispatch days. Amazon should crack down on this abuse of their customers."
Ordered a paper feeder from them on the 24th, for express delivery in 1-2 days. Product has still not arrived on the 30th.
On Amazon, they claimed they had two of the product in stock. It would appear that in fact, they had none at all.
After my first query, they promised they would send the product on the 28th for delivery in 1-2 days. It has still not even been sent.
Not malicious, as far as I can tell, but highly frustrating.
UPDATE: Eventually it arrived on the 7th of Feb. Even though it was late, one of the employees in particular seemed to be trying very hard to get the product delivered as soon as possible. They were decent enough to refund the delivery fee, after I made a fuss about it.
I ordered a laptop case that was a minimum of £5 cheaper than everywhere else as it came with free delivery! Due to the low price and free delivery I was expecting to be waiting ages for it's arrival, but instead it arrived the next day! Fantastic service and price! Will certainly look to use again!
These guys are extremly patient and understanding. Through not fault of theirs I changed my mind about an item I ordered. Later realising that it wasn't actually what I needed. By right, right I should have done my homework first and thoroughly researched the product before placing an order for it.
After realising this, I contacted their team in an attempt to cancel the order, but it was too late. I panicked, but a cool character by the name Scott, calmly provided prompt instructions as to how I can go about getting the item back to them without any additional costs or hassle. I followed his instructions and was refunded shortly after.
It is very refreshing to know that there are still business out there that you can rely on and trust to treat their customers fairly and respectfully. I will return...
I had to call them before ordering an item from the web about a technical question regarding an item. They took my details and got back to me the next day answering all my questions and gave me the advice I needed. I found their commitment to service very helpful. Nice polite staff!
Decent prices with great service. A rare thing these days.
there price was very good, they delivered quickly, they notify you of changes and updates with the order, very professional, very happy with them definitely recommend IvoryEgg again and again thankyou
The bracket was just what I needed and a lot cheaper than other places
I HAD A FAULT WITH AN ITEM BOUGHT VIA AMAZON. I COMPLAINED VIA AMAZON
IVORY EGG WAS THEIR VERY QUICK IN RESPONSE AND DELT WITH THE PROBLEM IN A PROFESSIONAL WAY.
I WAS VERY PLEASED WITH THEIR CONDUCT.
My experience of IvoryEgg could have been a bad one due to a simple description error. However, IvoryEgg were super fast at getting back to me with my problem and gave me a few different options about what they could do in the way of compensation. I was very pleased that they were so helpful as this difused a potentially awkward situation. I would use this seller again.
happy to deal wiyh this company and will do so again
I ordered a 1TB Western Digital hard drive from IvoryEgg a short while ago and found on installing it in my NAS and testing it that it was unfortunately not functioning correctly. I contacted IvoryEgg who arranged a replacement which arrived by next day post soon after I sent the malfunctioning disk back to them. The replacement is now in my NAS and works fine. I can only commend the whole service I got from IvoryEgg which was exemplary.
The product was well described and supported by description.
The product was well packed and arrived within 2 days of order.
I was not sure if the company was a camera shop and therefore I do not know what would happen if I had a problem later.
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